MIS Manager

Job Title: MIS Manager BPO Operations

Location: [Gurgaon -Sector 18, Udyog Vihar Phase 4]

Company: [Globiva]

Working Days: 6 Days a Week

Job Overview:

We are seeking a highly analytical and detail-oriented MIS Manager with a strong background in managing multiple projects simultaneously within a BPO environment. The ideal candidate should possess advanced skills in SQL, Power BI, and Microsoft tools. Preference will be given to candidates with working knowledge of Tableau.

Key Responsibilities:

Design, develop, and maintain comprehensive MIS reports and dashboards using SQL, Power BI, and Excel.

• Handle multiple ongoing data and reporting projects across departments while maintaining accuracy and timely delivery.
• Collaborate closely with internal teams to gather requirements and provide actionable insights.
• Create daily, weekly, and monthly reports for operations, client requirements, and senior leadership review.
• Analyze large data sets to identify trends, variances, and performance gaps.
• Ensure data accuracy, consistency, and standardization across reports.
• Maintain and enhance the existing reporting infrastructure and tools.
• Work with business stakeholders to support data-driven decision-making.

Required Skills & Qualifications:

• Bachelors Degree (preferred in IT, Statistics, or related field).
• Proven experience in handling multiple projects and large volumes of data.
• Strong knowledge of SQL, Excel (advanced), PowerPoint, and Power BI.
• Hands-on experience with data visualization and reporting tools.
• Tableau knowledge is an added advantage.
• Excellent analytical, communication, and problem-solving skills.
• Prior experience in a BPO or Call Center environment is highly preferred.

Preferred Experience:

• 3–6 years of relevant experience in MIS/Data Analytics roles.
• Understanding of BPO metrics like AHT, attrition, shrinkage, productivity, etc.

Contact Person

HR Supriya-9289327281