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Microsoft PowerApps

Microsoft PowerApps

Wipro

5 - 8 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

powerapps technology consulting portfolio design engineering support resolve power automate dataverse sharepoint library azure rest json http troubleshooting debugging devops github communication documentation ai certifications compliance service triage learning networks score management efficiency development test

Work Mode

On-site

Job Description

Job Title: Microsoft PowerApps

Req Id: 107766

City: Hyderabad

State/Province: Telangana

Posting Start Date: 11/5/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

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Hands-on experience with Power Platform: Power Apps, Power Automate, Power Pages, and Dataverse (knowledge to be documented)

- Strong expertise in SharePoint Online: list/library design, permission models, delegation thresholds.
- Solid understanding of Azure AD, REST APIs, JSON, and HTTP actions. - Proven troubleshooting and debugging skills across the platform. - Experience with ALM practices and DevOps tools (Azure DevOps, GitHub). - Excellent communication and documentation skills. - Bonus: Experience with AI Builder, Dynamics 365, RPA tools (e.g., UiPath), and Microsoft certifications (PL-100/200/400/600).

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Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

Team Management

Productivity, efficiency, absenteeism

Capability development

Triages completed, Technical Test performance

Mandatory Skills: Microsoft PowerApps .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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