Microsoft O365 Engineer

We are seeking a highly skilled L3 Microsoft O365 Engineer with deep expertise across the entire Microsoft 365 
ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise.The ideal candidate is a subject matter expert in Exchange Online, Teams, SharePoint, OneDrive, and Azure ActiveDirectory. You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity.Responsibilities:• Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support.• Administer and troubleshoot core services, including:~ Exchange Online: Manage mail flow, transport rules, and hybrid mail routing.~ Microsoft Teams: Provide advanced support for voice integration, policies, and collaboration features.~ SharePoint Online & OneDrive: Oversee permissions, data governance, and migrations.~ Azure AD (Entra ID): Administer conditional access, SSO, MFA, and role-based access control.• Lead the resolution of P1/MIM incidents related to Microsoft 365 services, ensuring rapid service restoration.• Implement and manage security and compliance policies (DLP, retention, eDiscovery, auditing).• Manage hybrid environments and synchronization with on-premises Active Directory (AD Connect, ADFS).• Perform root cause analysis (RCA) and document findings to prevent future issues.• Develop and maintain documentation and runbooks to empower L1/L2 support teams.• Collaborate with cross-functional teams on new feature rollouts, migrations, and upgrades.QualificationsRequired Skills & Experience:• 8+ years of experience in Microsoft infrastructure, with a minimum of 5 years focused on Microsoft 365.• Expert-level knowledge of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure AD.• Strong proficiency in PowerShell scripting for administration, troubleshooting, and automation.• Proven experience with Microsoft 365 Security & Compliance Center.• Demonstrated ability to lead high-severity incident resolution under pressure.• Solid understanding of ITIL processes (Incident, Problem, Change Management).• Excellent communication and documentation skills.Preferred Qualification:Microsoft certifications (e.g., MS-100, MS-101, MS-700, MS-740).Experience with third-party migration tools (e.g., Quest, BitTitan).Familiarity with endpoint management platforms like Intune / Endpoint Manager.Exposure to enterprise monitoring tools