Microsoft Dynamics 365 Functional Consultant

Microsoft Dynamics 365 Functional Consultant

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About the Role

Microsoft Dynamics 365 Functional Consultant

end-to-end Dynamics 365 CRM implementations

Key Responsibilities

• Translate business requirements into

  functional specifications and solution design

  documents.
• Prepare detailed documentation such as

  BRDs, FRDs, use cases, user stories, and workflows

  .
• Map and align CRM capabilities with business processes; identify opportunities for

  automation and optimization

  .
• Collaborate with development teams to ensure seamless translation of functional requirements into system customizations.
• Conduct

  functional testing, user training

  , and assist in go-live preparation and post-implementation support.
• Create comprehensive

  user guides, training materials, and process documentation

  .
• Act as a

  trusted advisor

  , offering CRM best practices aligned with business objectives.
• Participate in

  client demos, workshops, and stakeholder meetings

  to demonstrate Dynamics 365 capabilities.

Skills & Experience Required

• 3–5 years of professional experience, including

  1–3 years with Microsoft Dynamics 365 CRM

  in a functional or business analyst capacity.
• Strong understanding of

  CRM modules

  , business process mapping, and solution configuration.
• Proficiency in documenting and analysing requirements and translating them into system functionality.
• Hands-on experience or familiarity with

  Microsoft Power Platform

  (Power Apps, Power Automate, Power BI) preferred.
• Strong communication, stakeholder engagement, and presentation skills.
• Analytical, detail-oriented, and able to work effectively in a

  fast-paced, collaborative environment

  .

Why Join this client?

• Opportunity to work with a

  Microsoft Gold Partner

  in CRM solutions.
• Exposure to

  enterprise-level Dynamics 365 implementations

  across industries.
• Collaborative and growth-oriented work environment that values innovation and expertise.