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Assa Abloy Entrance Systems
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Microsoft Dynamics 365 CRM Analyst

Microsoft Dynamics 365 CRM Analyst

Assa Abloy Entrance Systems

4 - 9 years

6 - 11 Lacs

chennai

Posted:2 weeks ago| Platform:

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Skills Required

computer science telecom customer support windows customer service microsoft dynamics troubleshooting ms office business continuity crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

As a Microsoft Dynamics 365 CRM Analyst, you ll play an important role in ensuring the operation of our CRM-system and focus will be on customer support within the Microsoft Dynamics 365 online solution.

Key responsibilities:

Customer Support:

Problem Solving:

Collaboration

Documentation

Continuous Learning

Responsibilities and authorities

With being self-driven take necessary actions on upcoming request / tasks.

Ensuring the smooth operation of Microsoft Dynamics 365 CRM and resolving second level support, i.e. service requests and incidents.

Key competences

Microsoft Dynamics 365 Expertise:

Customer Service:

Problem-Solving:

Documentation:

Requirements

Proven track record within Microsoft Dynamics 365 CRM, 4+ years professional experience
Experience from working with ITSM in ServiceNow or in similar ITSM solution.

Personal qualities

Good analyzing and decision-making skills.
Ability to work independently as well as in a team.
Self and result driven.
Good listening and communication skills.
Structured and organized.
Positive customer service attitude.
Understanding business needs and targets.
Stress durable.

Education and/or Experience

Bachelor s or Master s Degree in Computer Science, information systems or demonstrated equivalent education and relevant work experience.
4 - 6 years of total work experience

Language Skills

Ability to effectively communicate in the English language, both verbally and in writing.
Ability to read and interpret technical journals, specifications, international technical standards, etc.

Computer Skills

Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
Familiar with operating systems, such as Windows, etc.

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