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Alp Consulting Ltd.
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Microsoft Dynamics 365 CRM Analyst

Microsoft Dynamics 365 CRM Analyst

Alp Consulting Ltd.

5 - 9 years

4 - 8 Lacs

gonda

Posted:3 weeks ago| Platform:

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Skills Required

analytical skills architecture itsm crm analyst customer service microsoft dynamics management troubleshooting crm sales crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key competences

Microsoft Dynamics 365 Expertise: Understanding and knowledge of Microsoft Dynamics 365 CRM, sales and case management, including its architecture, modules, and customization capabilities. Proficiency in troubleshooting and optimizing performance is crucial.

Customer Service: Excellent communication skills to interact with customer /users, understand their needs, and provide effective solutions.

Problem-Solving: Strong analytical skills to identify root causes and propose solutions. Adaptability and creativity in addressing unique challenges.

Documentation: Maintaining detailed records of support requests, solutions, and best practices. Clear documentation improves processes and consistency.

Requirements

Proven track record within Microsoft Dynamics 365 CRM, 4+ years professional experience

Experience from working with ITSM in ServiceNow or in similar ITSM solution.

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Microsoft Dynamics 365 CRM Analyst