Microsoft 365 Admin

Requirement:

Location:

Experience:

Budget:

Preference:

M365 Support

• Provide first-line support for

  M365

  services including

  Exchange Online

  ,

  Teams

  ,

  OneDrive

  ,

  SharePoint

  , and

  Intune

  .
• Troubleshoot user issues related to

  email delivery

  ,

  Teams functionality

  ,

  OneDrive synchronization

  , and

  SharePoint access

  .
• Assist with

  user account management

  (e.g., creation, password resets, licensing assignments) via the

  Microsoft 365 Admin Center

  .
• Monitor

  service health

  in M365 and escalate issues as needed.

Exchange On-Premises Support

• Manage and troubleshoot Exchange 2019 On-Premises environments, including user mailbox management, email routing, and mail flow issues.
• Assist with server health monitoring using tools like Performance Monitor, Event Viewer, and Exchange Management Shell.
• Support mailbox migrations and handle basic restore requests from backups.
• Ensure Exchange databases are functioning optimally, including log file management and disk space monitoring.

Client Support and Configuration

• Help users configure Outlook clients and mobile devices (via ActiveSync).
• Resolve common email client issues and provide setup assistance.
• Assist with mobile device enrollment and troubleshooting in M365 or Exchange environments.

Backup and Recovery

• Ensure regular backups of Exchange databases and logs.
• Help restore mailboxes or data from backups as necessary.

Escalation

• Identify complex issues and escalate them to L2/L3 engineers according to predefined escalation procedures.
• Log incidents and ensure they are tracked for resolution.

Security and Compliance

• Support security measures such as anti-spam, anti-malware, and data loss prevention (DLP) policies in Exchange and M365.
• Monitor security alerts and ensure compliance with organization’s security standards.

Documentation and Reporting

• Maintain up-to-date documentation for common issues, troubleshooting steps, and escalation processes.
• Provide regular updates to management on support metrics and service requests.

Routine Maintenance

• Perform routine health checks and maintenance tasks on Exchange On-Premises servers.
• Monitor and ensure the availability of M365 services across all users and devices.