MICE Air Ticketing

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Position:

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Key Responsibilities

1. Air Booking & Reservation Management

• Manage individual and group air reservations for MICE events.
• Handle group block bookings, seat allocation, and name list management.
• Search and reserve the best air options based on client requirements, budget, and schedules.
• Issue, reissue, void, and refund air tickets as needed.
• Monitor deadlines for deposits, ticketing, and cancellations.
  

2. Inter-Department Coordination

• Communicate with sales, event planners, and internal teams to understand travel needs.
• Provide flight options, fare quotes, and booking confirmations.
• Support clients with itinerary changes, special requests, and emergency travel assistance

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3. Airline & Supplier Liaison

• Coordinate with airline representatives for group fares, contract negotiations, and seat confirmations.
• Request and manage special services: meal requests, wheelchair assistance, group check-in, etc.
• Maintain strong supplier relationships to secure competitive rates.
  

4. Documentation & Reporting

• Prepare passenger name lists (PNLs), manifests, and final seat lists.
• Ensure accuracy in documentation such as visas, passports, and travelguidelines.
• Provide reports on bookings, costs, and travel logistics to management.
• Preparing of Tour Closing report
  

5. Financial & Administrative Tasks

• Prepare quotations, costings, and invoices for group air travel.
• Monitor payment schedules and ensure compliance with financial policies.
• Identify cost-saving opportunities while maintaining service quality.
  

6. Operational Support

• Assist in on-site airport coordination during large group departures (if required).
• Troubleshoot flight disruptions, re-accommodations, and last-minute itinerary changes.
• Support overall MICE operations as part of the team.
  

Qualifications & Skills

Education & Experience

• Associate or Bachelors degree in Tourism, Hospitality, Business, or related field.
• More than 3 to 4 years experience in air ticketing, travel consulting, or MICE group reservations (preferred).
• Knowledge of airline booking systems (GDS such as Amadeus, Sabre, Galileo) is required.
  

Technical Skills

• Proficiency in GDS for ticket issuance and reservation management.
• Strong knowledge of international routes, airline policies, and fare rules.
  

Soft Skills

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Team-oriented with a problem-solving mindset.
  

Key Competencies

• Group travel management
• Negotiation & supplier coordination
• Time management
• Crisis handling and flexibility
  

upasanast@kesari.in or 8657549866