10 Metrics Monitoring Jobs

You are looking to hire a Senior Finance Manager with excellent organizational and analytical skills. As a Finance Manager, you are expected to be detail-oriented, knowledgeable on statistics, possess strong problem-solving skills, and have an investigative nature. Your primary responsibilities will include planning, organizing, and executing financial tasks and projects within the organization. You will be required to make estimates of funds required for both short and long-term financial objectives, complete financial reports, lead the month-end closing process, and conduct monthly financial forecasts. Moreover, you will be responsible for developing and implementing plans for budgeting, forecasting, and reporting. Achieving a proper mix of equity and debt to minimize costs and maximize operational profit will be a crucial part of your role. You will also need to strategize on fund procurement through banks and other financial institutions, prudently make investments on assets that maximize returns, and provide financial insight and analysis to drive the business performance of the organization. Additionally, you will be tasked with managing and monitoring metrics, KPI tracking, and reports. Evaluating the financial performance of the organization and measuring returns on investments will be essential aspects of your job. Understanding and calculating the risks involved in the financial activities of the organization will also be part of your responsibilities. To qualify for this position, you should have a minimum of 15 years of experience in finance or a related field, showcasing your expertise and proficiency in financial management. Your proven track record in handling complex financial tasks and projects will be an asset to the organization.,

As a Talent Acquisition professional, you will be responsible for developing and implementing effective recruitment strategies to attract top talent across various sectors such as FMCG, Pharma, Manufacturing, and Business Development. Your role will involve utilizing HR software, specifically SAP, to streamline hiring processes and maintain candidate databases. By conducting comprehensive interviews and assessments, you will ensure a strong cultural fit within the organization. In the realm of Organizational Culture Development, you will collaborate with executive leadership to define and promote a positive company culture that aligns with organizational values. Your responsibilities will include designing and implementing feedback systems for employees to enhance engagement and performance, as well as fostering an inclusive work environment that supports diversity and employee well-being. Employee Onboarding and Development will also fall under your purview, where you will oversee the onboarding process for new hires to ensure a smooth transition into the organization. Additionally, you will be tasked with creating programs for continuous employee development, performance management, and career progression. Monitoring recruitment metrics and employee satisfaction surveys to inform strategic decisions will be a key aspect of your role in Metrics and Reporting. You will be expected to prepare reports on HR initiatives and outcomes for executive review, providing valuable insights for the organization. As part of the job requirements, you should be willing to travel to different plants and offices as needed to support HR initiatives. This flexibility and willingness to engage with various locations will be crucial in driving the success of HR practices across the organization. For further information or to express your interest in this position, please contact Anjali Batheja or Ansuya Satish at 9723300064 or 9824350317, or reach out via email at Unitedind@uhr.co.in. Join our team and contribute to shaping a positive organizational culture and nurturing talent within our dynamic workplace environment.,

Position: Inside Sales Lead Location: Noida / Hybrid Experience Required: 12-15 Years Reports to: Head of Sales / Business Head About The Role We are seeking a dynamic and experienced Inside Sales Lead to head our inside sales operations. The ideal candidate will have proven expertise in telesales, customer acquisition, renewals, and managing large teams across diverse industries. This role requires a strategic thinker who can drive revenue growth, optimize sales processes, and ensure customer satisfaction through effective team leadership. Key Responsibilities Sales Leadership: Drive inside sales operations for new acquisitions, upselling, cross-selling, and renewals Achieve and exceed monthly/quarterly sales targets and revenue goals Team Management: Lead, mentor, and motivate a team of inside sales representatives Manage performance metrics including NPS, CSAT, and sales conversion ratios Process & Strategy: Design and implement sales strategies aligned with organizational objectives Continuously refine telesales and customer engagement processes to improve efficiency Implement performance improvement initiatives using Lean Six Sigma practices Customer Relationship Management: Enhance customer engagement through CRM tools and data-driven insights Ensure strong customer retention and repeat business Operational Excellence: Manage manpower planning, attrition, training, and succession planning Oversee SLAs, SOPs, and process compliance Monitor and control budgets, sales forecasts, and P&L contributions Key Skills & Competencies Strong leadership with experience managing 100+ member sales/support teams Expertise in telesales, inbound & outbound sales, customer service, and renewals Proficiency in CRM management, sales forecasting, and metrics monitoring (NPS, CSAT, EBITA, P&L) Process-oriented with knowledge of Lean Six Sigma, Kaizen, and SLA management Excellent communication, coaching, and conflict management skills Qualifications MBA/PGDM in Management (preferred) Bachelor&aposs degree in Commerce or equivalent Lean Six Sigma Green Belt Certification (advantageous) Performance Indicators (KPIs) Revenue growth & sales target achievement Customer satisfaction (CSAT, NPS) Sales team productivity and retention Process improvement & efficiency metrics Show more Show less

When you join Accurate Background, you play a crucial role in ensuring that every new hire sets off on a path to success. Your contributions are vital to fulfilling the company's mission of enhancing the background screening process by providing visibility and insights that empower clients to make informed and unbiased decisions. In this role as a Training and Quality Manager, you will oversee training programs, uphold quality standards, and enhance the performance of employees within the Customer Service Department. Collaborating with the Senior Manager of Customer Service and other internal stakeholders, you will identify areas for improvement in existing workflows and drive efficiency across customer service processes. Your responsibilities will include maintaining and enhancing training programs using various learning methods, aligning them with business objectives. You will also be responsible for setting quality assurance standards, creating evaluation tools, conducting audits, and analyzing customer surveys to identify areas for enhancement. Managing the Training and Quality team effectively, providing feedback, support, and guidance to ensure adherence to quality standards and exceptional service delivery will be part of your daily tasks. Additionally, you will work closely with various teams to ensure a cohesive customer experience, address customer complaints, and monitor metrics related to customer satisfaction and agent performance. The ideal candidate for this role should possess at least 5 years of people management experience and 3-5 years of experience in managing operational training and development. A graduate or post-graduate degree, knowledge of best practices for delivering exceptional customer experiences, effective communication skills, and the ability to identify and resolve quality issues are also essential qualifications. If you are proactive, detail-oriented, possess strong leadership skills, and have a passion for driving process efficiencies and ensuring a positive customer experience, we invite you to join our team at Accurate Background and contribute to our mission of making every hire the start of a success story. Accurate Background is committed to diversity, offering a dynamic and growth-oriented environment where employees are encouraged to take ownership, be open to new ideas, stay curious, and work together effectively to create the best customer and workplace experience.,

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the attainment of service levels for each Operations account by actively engaging in real-time queue management. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing real-time data to provide critical recommendations for addressing performance issues. Your duties will include monitoring the queue against service level targets, observing the queue closely to respond proactively with action plans, and communicating effectively with Team Captains and Operations Management. You will also be responsible for cascading vital information to key decision-makers, escalating relevant account performance data to Management, and maintaining accurate documentation of major incidents. Additionally, you will stay informed about new policies and procedures that impact specific accounts, providing insights on key challenges in achieving service levels and devising appropriate responses. Training sessions for Team Captains and new hires may be conducted by you as needed to enhance their skills in real-time queue management and call center operations. **Required Skills and Qualities:** **Technical:** - Bachelor's Degree in any field - Minimum of one (1) year of Workforce Management experience in the call center/customer service industry - Formal training in Workforce Management (real-time data analysis, queue management) is preferred - Previous experience in call center operations **Non-Technical:** - Basic understanding of workforce management processes, concepts, and principles (staffing projections, scheduling, service level analysis, metrics monitoring) - Familiarity with client specifics, ACD/PABX systems, and workforce management software - Knowledge of call center operations and organization - Proficiency in MS Office applications (Word, Excel) and call center-specific software (Baleen, BluePumpkin, CentreVu) At TELUS, we value customer-centricity, innovation, teamwork, and diversity. All applicants are expected to embody these values in their behaviors to contribute to our dynamic and inclusive workplace. We are committed to providing equal employment opportunities based on ability and fostering a culture of growth and collaboration.,

As a Scrum Master at Academian, you will be responsible for driving Agile product delivery and championing Agile and Lean methodologies such as Scrum, Kanban, and SAFe. With 5-10 years of proven experience, preferably with large teams, you will establish, drive, and execute Agile change and risk management strategies. Your role will involve coaching and mentoring team members on Agile methodologies and best practices to foster a culture of continuous improvement. You will support the team in identifying and addressing impediments and bottlenecks, as well as driving the adoption, implementation, and monitoring of key KPIs for value delivery efficiencies. Utilizing tools like Jira, Confluence, and Trello, you will lead process improvements and have expertise in backlog management. An Agile certification like CSM, PSM, or PMI-ACP would be beneficial for this role. In addition, you should have experience leading a team of at least 10 members to ensure successful delivery. Good communication skills are essential, and the ability to work from the Pune Office is desirable. Immediate availability is preferred for this position. Academian offers a range of employee benefits, including health insurance for employees, spouses, children, and parents, GPA, hybrid working options, and compliance with PF and Gratuity regulations. Academian is a subsidiary of Intraedge Inc., focusing on service, product, and learning development in the education sector with a current team size of over 280 members and plans to expand to 500 in the next 3 years. The company aims to create a platform for multiple publishers to offer a variety of courses, topics, and assessments for schools and students in the digital marketplace. For more information, visit our website at www.academian.com.,

The role involves handling the Fiber rollout and Transmission ISP Implementation in the circle to meet internal & external customer requirements, such as new Bandwidth provisioning and Network Robustness. This includes managing vendor relationships, material management, program management, and coordination with various teams like planning, SCM, NoC, Store, Network Quality, Circle Marketing, FTTH planning, and Circle mobility teams to execute and deliver the required backhaul or LM fiber optic & transmission network to support the delivery of customer-serving networks like Mobility, FTTH, FTTBs, and other bandwidth requirements. Additionally, the role is responsible for the Digitization of Fiber Force app and GIS system for ONLINE data monitoring, material capitalization, inventory reduction, and supporting partners for material consumption. Key Deliverables include the execution of fiber rollout with quality delivery of Intercity/Intracity/FTTH Fiber for NLD/LMC/Home-passes, network Operations/expansion needs to meet business delivery commitments/expansion requirements of end customer-serving networks like Mobility, FTTH, and B2B ensuring 100% AT for executed fiber KM/no. of LM's/Home-passes. It also involves the implementation of new Networks or Elements (Core/Collector) or OLT to meet internal or external customer bandwidth requirements, up-gradation of Network capacity, and optimization of Network Elements. Establishing suitable processes to set and monitor benchmark KPIs and Metrics for all deliverables and ensuring Vendor Management, monitoring and controlling the ISP/OSP inventory, building collaborative relationships with key stakeholders & Third-party vendors to enhance the Fiber Rollout and Network Implementation efficiency, and ensuring feasibility for new fiber rollout/node delivery/FTTH/Home pass delivery. The ideal candidate should hold a B.E/B.Tech qualification with 10-15 years of experience in OSP/ISP of Transport, FTTH & MPLS Networks. Experience in handling large projects related to fiber deployment, effective communication/interpersonal skills, and the ability to manage teams and customers effectively are necessary for this role.,

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Monitoring the queue closely against the service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management. Your role involves cascading vital information to key decision-makers, escalating relevant details on account performance to Management, and documenting major incidents effectively. Staying informed about new policies and procedures related to specific accounts, you will address key issues and challenges in achieving service levels by devising appropriate solutions. Your technical skills should include a Bachelor's Degree in any field, at least one year of Workforce Management experience in the call center or customer service industry, and formal training in Workforce Management. Previous experience in call center operations is also required. Non-technical skills should encompass basic knowledge of workforce management processes, concepts, and principles, familiarity with client specifics and workforce management software systems, understanding of call center operations, and proficiency in MS Office applications and call center-specific software. TELUS values the importance of reflecting values in the workplace, and successful applicants must demonstrate behaviors aligned with their core values, which include prioritizing customers and communities, embracing change and innovation, and fostering teamwork. TELUS is dedicated to fostering diversity and providing equitable employment opportunities based on ability.,

About Hannanth Digital India Pvt Ltd (GNTIndia): Hannanth Digital India Pvt Ltd, also known as GNTIndia, is a rapidly growing digital solutions company based in India. Specializing in digital marketing, software development, IT consulting, and business automation solutions, we are dedicated to driving innovation and technology adoption across various industries. Our focus is on empowering businesses with digital excellence, delivering result-driven solutions that bring tangible value to our clients" operations. With a skilled and enthusiastic team, a collaborative work environment, and a strong emphasis on customer satisfaction, we are at the forefront of digital transformation in India and beyond. We are seeking motivated professionals to join our expanding HR team, individuals who are passionate about people, processes, and growth. If you thrive in a forward-thinking workplace where your ideas are valued and your contributions are impactful, we invite you to consider a career with us. Role Description: This is a full-time hybrid position with Hannanth Digital India Pvt Ltd, based in Bikaner with the option for some remote work. The primary responsibilities will include content creation, digital campaign management, development of marketing strategies, and collaboration with team members to achieve project objectives. The role also entails the monitoring and analysis of performance metrics, ensuring the delivery of high-quality content, and adapting to emerging trends and technologies to enhance our digital footprint. Qualifications: - Proficiency in content creation, copywriting, and creative writing - Expertise in developing marketing strategies and overseeing digital campaigns - Strong skills in performance analysis and metrics tracking - Ability to collaborate effectively, stay updated on digital trends, and adapt to new technologies - Excellent written and verbal communication abilities - Capability to work independently and efficiently in both remote and office environments - Previous experience in a similar role is beneficial - Bachelor's degree in Marketing, Communications, or a related field If you meet these qualifications and are excited about the prospect of joining a dynamic team focused on digital innovation and growth, we encourage you to apply.,

The Real Time Analyst, as a part of the Workforce Management Department, plays a crucial role in ensuring the achievement of service levels for each Operations account through effective real-time queue management. By promptly responding to and serving as the central point of communication during events impacting account performance, you will contribute to the overall operational efficiency. Your responsibilities will encompass updating and analyzing real-time performance data, including call volume, AHT, and running service level figures to provide critical recommendations for addressing performance issues. Monitoring the queue closely against service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management to optimize account activities. As the primary communicator regarding account performance, you will disseminate essential information to key decision-makers and escalate pertinent details to Management, ensuring proper documentation of major incidents. Staying updated on new policies and procedures relevant to specific accounts, you will identify key challenges in achieving service levels and develop appropriate responses. Moreover, you will occasionally conduct training sessions for Team Captains to enhance their real-time queue management skills. Additionally, you may provide training for new hires or as needed for Operations, contributing to the continuous improvement of workforce capabilities. **Required Skills and Qualities (Technical):** - Possession of a Bachelor's Degree in any field - Minimum of one (1) year of Workforce Management experience in the call center/customer service industry - Preferred formal training in Workforce Management, particularly in real-time data analysis and queue management - Previous experience in call center operations **Required Skills and Qualities (Non-Technical):** - Basic understanding of workforce management processes, concepts, and principles such as staffing projections, scheduling, and metrics monitoring - Familiarity with client specifics, ACD/PABX systems, and workforce management software - Knowledge of call center operations and organizational structure - Proficiency in MS Office applications and call center-specific software like Baleen, BluePumpkin, and CentreVu **TELUS Values:** At TELUS, we believe in prioritizing our customers and communities, embracing change with courage and innovation, and fostering growth through collaborative teamwork. We are committed to diversity and providing equal employment opportunities based on ability.,