Inside Sales lead

Position:

Location:

Experience Required:

Reports to:

About The Role

Inside Sales Lead

Key Responsibilities

• Sales Leadership:
• Drive inside sales operations for new acquisitions, upselling, cross-selling, and renewals
• Achieve and exceed monthly/quarterly sales targets and revenue goals
• Team Management:
• Lead, mentor, and motivate a team of inside sales representatives
• Manage performance metrics including NPS, CSAT, and sales conversion ratios
• Process & Strategy:
• Design and implement sales strategies aligned with organizational objectives
• Continuously refine telesales and customer engagement processes to improve efficiency
• Implement performance improvement initiatives using Lean Six Sigma practices
• Customer Relationship Management:
• Enhance customer engagement through CRM tools and data-driven insights
• Ensure strong customer retention and repeat business
• Operational Excellence:
• Manage manpower planning, attrition, training, and succession planning
• Oversee SLAs, SOPs, and process compliance
• Monitor and control budgets, sales forecasts, and P&L contributions
  

Key Skills & Competencies

• Strong leadership with experience managing 100+ member sales/support teams
• Expertise in telesales, inbound & outbound sales, customer service, and renewals
• Proficiency in CRM management, sales forecasting, and metrics monitoring (NPS, CSAT, EBITA, P&L)
• Process-oriented with knowledge of Lean Six Sigma, Kaizen, and SLA management
• Excellent communication, coaching, and conflict management skills
  

Qualifications

• MBA/PGDM in Management (preferred)
• Bachelor&aposs degree in Commerce or equivalent
• Lean Six Sigma Green Belt Certification (advantageous)
  

Performance Indicators (KPIs)

• Revenue growth & sales target achievement
• Customer satisfaction (CSAT, NPS)
• Sales team productivity and retention
• Process improvement & efficiency metrics