93388 Metrics Jobs - Page 13

2 - 3 Years 1 Opening Chennai, Kochi, Trivandrum Role description Role Proficiency: Analyse the business needs of a client or project under some supervision. Ability to perform key Business Analysis activities under supervision Outcomes: Carry out Business Analysis tasks with support from Senior BAs/Senior stakeholders in the team Define business needs with support of others Understand some but not all of the factors that influence/determine the need for change. Assist Leads to create software requirements artefacts and deliverables Plan stakeholder meetings when an issue arises and on an as-needed basis Plan traceability and requirements reuse approaches based on what has been developed by others Identify and develop performance improvement plans for simple challenges with guidance prepare for simple elicitation activities; relies on support from others in more complex situations and elicit information relevant to the change Capture the outcomes of the elicitation activity Validate information with stakeholders with guidance from others provide relevant information to stakeholders in a timely manner manage stakeholder collaboration in simple situations and rely on support from others in more involved situations Maintain requirements throughout the change prioritize requirements/designs according to established practices Evaluate the impact of proposed changes to requirements/designs Obtain approval of requirements and designs Follow effective requirements practices such as change control process defined by BAs Assist in interpreting evaluating and interrelating research data participate in activities to define the necessary conditions to meet the business need with clear direction from seniors Perform tasks required to develop and assess alternate approaches to change with assistance Measures of Outcomes: Assistance in Business value addition Communication effectiveness – usage of proven methods effectively Customer/Senior BA/PM feedback Business Analysis processes and tools – effective use of processes and tools set up by Senior professionals in the organization Trainings/Learning programs undertaken including certifications Outputs Expected: Business Value: Identification of business problems constraints dependencies Stakeholder Engagement: Good written and verbal communication in and out of the client specific to the engagement Negotiation within the team Requirements Engineering: Use of right set of tools templates and/or processes for aligning requirements and design as directed by the seniors Working knowledge/ability to learn the use of prominent business analysis tools to elicit document and manage requirements Solution Evaluation: Be able to assist internal stakeholders in evaluation and recommendation of appropriate solution options to business problems along with guidance from senior BA colleagues Process: Follow processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team BA artefacts maintenance : Assist in Documentation of the process plus project artefacts Assist in Management and clear communication about project artefacts to the various stakeholder groups Assist in Adoption of recommended tools templates and processes to help with effective decision making and approval processes Skill Examples: Good analytical organizational and problem-solving skills Good oral/written communication skills Must be a self-starter and a quick learner Ability to speak the language of the customer/Think customer with some assistance Should be result oriented and be able to work with some guidance Behavioural and interaction skills – learn to use the right mix of competencies to gain and master this skill Business Acumen – Ability to quickly learn the area of business under focus Tools and Technology – Have a knowledge software application and tools to assist with communication and collaboration creation and maintenance of requirement artefacts prototypes and tools for simulation modelling and diagramming. Be able to quickly learn and use new tools as appropriate for the engagement Business Analysis techniques – Be familiar with the commonly used techniques by BA to carry out various BA tasks. Take the assistance of a senior BA to identify and apply the right technique(s) on a daily basis. BA techniques as recommended and used by various BA s include:a. Brainstormingb. Business Casesc. Document Analysisd. Business Rules Analysise. Prototypingf. Data Miningg. Estimationh. Financial Analysisi. Functional decompositionj. Interviewsk. Item Trackingl. Lessons Learnedm. Process Analysis and Modellingn. Reviewso. Root Cause Analysisp. Risk Analysis and Managementq. Survey/Questionnairer. Workshopss. Mind mappingt. Scope Modellingu. Stakeholder mapsv. Metrics and Key Performance Indicators (KPIs)w. Benchmarking & Market Analysisx. Interface Analysisy. Data flow diagramsz. Use casesaa. User Storiesbb. Backlog Managementcc. Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff. Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii. Organizational Modellingjj. Vendor Assessment Knowledge Examples: knowledge of various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis). Have a basic knowledge of and can follow instructions for common techniques Business Analysis Approach· Plan a business analysis approach for complex situations with support from others.· Plan a business analysis approach by following examples from others for less complex situations. Stakeholder Engagement· Plan stakeholder meetings when an issue arises and on an as-needed basis.· Obtain stakeholder feedback and consensus on issues and resolutions as they arise. Business Analysis Information Management· Can plan an approval process based on what has been developed by others· Can plan traceability and requirements reuse approaches based on what has been developed by others.· Can follow pre-determined instructions for storing/accessing information· Independently identify and develop performance improvement plans for simple challenges with guidance.· Execute the improvement plans developed by others Requirements Elicitation· Independently prepare for simple elicitation activities; relies on support from others in more complex situations.· manage elicitation activity logistics with external help · Elicit information relevant to the change with support of others.· Capture the outcomes of the elicitation activity· Validate information with stakeholders with guidance from others Communication and collaboration - provide relevant information to stakeholders in a timely manner. · Communicate straight forward information with stakeholders· Request support for more complex information or when potential issues may arise.· Independently manage stakeholder collaboration in simple situations and rely on support from others in more involved situations. Requirements Life Cycle Management· Participate in the requirements traceability activities· Maintain requirements throughout the change with support from others· prioritize requirements/designs with support from others according to established practices· Evaluate the impact of proposed changes to requirements/designs with support from others· Obtain approval of requirements and designs with support from others Strategy Analysis· Understand some but not all of the factors that influence/determine the need for change.· Define business needs with support of others· participate in activities to define the necessary conditions to meet the business need with clear direction from others· perform some but not all tasks required to avoid or mitigate negative consequences while transitioning to the future state· follow recommended courses of action provided by others· independently perform some but not all tasks required to develop and assess alternate approaches to change Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs.· perform many of the tasks required to analyze synthesize and refine elicitation results into requirements and designs with support of others· Understand which quality checklists to use.· Apply quality measures and practices developed by others· Align requirements/designs and business requirements with support from others· ensure basic requirements support one another with support from others· develop design options with basic requirements with support from others.· perform some but not all of the tasks required to analyze design options with support from others Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness· Measure solution effectiveness using criteria defined by others.· Define performance measures and assess collected data with support from others· Occasionally test and analyze performance measures to ensure accuracy· determine the internal factors that restrict full realization of the solution’s value with support of others.· determine the external factors that restrict full realization of the solution’s value with support of others.· recommend basic actions to align the factors that create the difference between potential value and actual value with the support of others· Leverage best practices developed by others in the organization10 Demonstrate an understanding of the organization’s nuances 11 Analyze and use a holistic view of people processes and technology to understand the enterprise Demonstrate an ability to learn quickly and willingly. Additional Comments: Strong Healthcare Domain Knowledge Good Communication skills HR Payor domain knowledge Should be a good team player To work with product team in feature analysis and come up with process flows , wireframes etc To make sure user stories are documented and effective walk through is done with dev team on enhancements 3+ years of relevant experience Skills Healthcare,Product Owner,Payors,Business Analysis About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

DESCRIPTION Do you thrive on solving complex problems? Do you enjoy diving under the surface to uncover how massively scalable systems with multiple dependencies work? If you are seeking a fast-paced environment where you can drive innovation and apply state-of-the-art technologies to solve real world challenges, this is your opportunity! We are creating a world class Center of Excellence and we need world class QAEs to deliver on this vision. As a QA Engineer, you will provide both coding and testing expertise for our team, as well as be a constant advocate for our customers. Our preferred candidate possesses a high level of OO coding experience, combined with a demonstrated passion for software quality. As a QAE, you will work closely with product and engineering teams to create test strategies and drive initiatives that ultimately ensure our customers get what they want, when they want. You’ll understand the big picture of how our features and products interact as you navigate through complex designs and code. You will work with software development engineers to ensure soundness of design, testability of their code, and determine the best testing and automation approaches. You will contribute to automation frameworks and automate test cases both at the API and UI levels, using Java and other languages. You’ll be responsible for driving the software development process toward quality-centric methodologies. Demonstrated track record of delivering test automation, quality requirements, designing functional and performance test suites and producing deliverables that exceed commitments. Responsible for the creating test automation solutions, discovering current limitations and compatibilities between subsystems, the selection of new concepts and methodology, and the development of major routines and utilities. Generation of metrics and information that improve development practices on the team. Review and critique of technical requirements and software design specifications and software implementation. Instilling best practices for test suite automation and frameworks and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules. Key job responsibilities Participate in the full development life cycle, working within broadly defined parameters, including test plan execution and software quality needs. Writing and executing test plans, designing and developing test tools, automation, debugging and reporting code bugs and pushing quality upstream. Own the delivery of an entire software development test suites and frameworks. Work closely with the technical leaders to develop the best approach for testing our functionality at scale. You are capable of understanding the interaction between the components in a distributed system in order to ensure they are functioning properly. Create and execute appropriate test strategies and processes that align with business objectives and project timelines. About the team Relay TAQ's diverse team of SDETs, QA Engineers, and Device Associates provides comprehensive testing support for customer-facing Relay products, including Carrier Products, Relay Mobile, and Relay Yard Automation, while also driving end-to-end testing between Relay Products. BASIC QUALIFICATIONS 2+ years of quality assurance engineering experience Experience in automation testing Experience in manual testing Experience in UI and API automation testing (Selenium/SOAPUI) PREFERRED QUALIFICATIONS Experience in API & Mobile testing Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Reference # 323342BR Job Type Full Time Your role Do you have a proven track record of application development with hands on Agile Software delivery experience? Do you have experience of building and supporting large digital platforms involving cloud native, vendor integrations, APIs, event driver micro services, reporting, analytics, and ETL? Do you have an innovative mindset that can drive the IT platforms to the next level? We are looking for a Full Stack Engineer to: Join our banking platform application development team. Develop best-in-class applications using the latest cloud technologies. Your team You'll be working in the WMA IT Banking Technology team. You'll be an integral part of a global team working with associates located in North America, Europe, and India. We … Own Banking technology platform entire suite of applications and products supporting business with – sales, marketing, client onboarding, core banking, lending, mortgage, payments, cards, and servicing. Are a Technology Function fully dedicated to supporting the Wealth Management Americas (WMA) Business and its IT Application Service Lines Are a metrics driven organization governed by a set of mature KPIs and Processes Your expertise Must Have looking for 8+ years of experience on Technology specifically on Java problem-solving: excellent analytical and problem-solving skills, with the ability to debug and resolve complex issues effectively java development: extensive experience with Java development (minimum 4 years), with a solid understanding of core Java concepts, design patterns, and best practices backend frameworks: proficient in building backend services using Spring Boot, including experience with microservices architecture and RESTful APIs. Plus - Migration of legacy (struts/JSP) to modern web frameworks by leveraging Springboot Cloudnative Microservices, Kubernetes & React azure cloud: familiarity with cloud-based services, deployments, and infrastructure management, hands on experience on azure web apps, azure functions, azure data factory is preferred database development: knowledge of relational/non-relational databases from the software developer perspective collaboration: excellent communication and collaboration skills to work effectively within a team and across different technical disciplines. Good to Have knowledge of PostgreSQL DB experience in DevOps experience using React, Redux familiarity with Test Automation frameworks (Selenium, Cucumber) and BDD & Unit Testing prior financial/banking experience is highly desirable About Us UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. How We Hire We may request you to complete one or more assessments during the application process. Learn more Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Description Are you interested in diving deep into the data and engineering the metrics model that drives continuous improvement for Amazon’s eCommerce systems? Do you have solid problem-solving abilities, metrics-driven decision making and want to solve problems with solutions that will meet the growing worldwide need for Amazon’s products? Then eCommerce Services is the team for you. We are part of building the world's best, most reliable, and most feature-rich eCommerce platform that provides customers the best experience possible and are looking for a top-notch Senior Business Intelligence Engineer. In eCommerce Services (eCS), we build systems that span the full range of eCommerce functionality, from Privacy, Identity, Purchase Experience and Ordering to Shipping, Tax and Financial integration. eCommerce Services manages several aspects of the customer life cycle, starting from account creation and sign in, to placing items in the shopping cart, proceeding through checkout, order processing, managing order history and post-fulfillment actions such as refunds and tax invoices. eCS services determine sales tax and shipping charges, and we ensure the privacy of our customers. Our mission is to provide a commerce foundation that accelerates business innovation and delivers a secure, available, performant, and reliable shopping experience to Amazon’s customers. We are looking for an experienced and technically skilled individual to join our Data Engineering and Analytics team as a Business Intelligence Engineer (BIE). The ideal candidate will be an analytical, results-oriented, self-motivated, and customer-focused Business Intelligence Engineer who will play a key role in continuous improvement for the critical systems that enable our entire retail business. The role will also include surfacing key product metrics as well as building critical data pipelines and analytics tools to improve efficiency and quality of strategic business decisions. Key job responsibilities Defining, developing and maintaining critical business and operational metrics reviewed on a weekly, monthly, quarterly, and annual basis. Analysis of historical data to identify trends and support decision making, including written and verbal presentation of results and recommendations. Collaborating with software development teams to implement analytics systems and data structures to support large-scale data analysis and delivery of reports. Identifying data needs and driving data quality improvement projects. Thought leadership on data mining and analysis. Understanding the broad range of Amazon’s data resources, which to use, how, and when. Mining and manipulating data from database tables, simulation results, and log files. Basic Qualifications 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modeling, warehousing and building ETL pipelines Experience in Statistical Analysis packages such as R, SAS and Matlab Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field Preferred Qualifications Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3044756

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Requirements Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions. Analyzes complaint trends to identify areas for improvement. Provide ongoing support to clients. Track and monitor client engagement while offering updates and actionable recommendations. Addresses and resolves client inquiries, concerns, and feedback. Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment. Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary. Tracks key performance metrics to measure success. Key Result Areas: Customer Issue Resolution Trend Analysis Operational Efficiency Client Engagement & Support Service Coordination & Delivery Competencies (Skills essential to the role): Effective communication skills Accountability Self-motivated Collaboration Organised Problem-solving skills Educational Qualification / Other Requirement: Graduation Languages: Local Language and English 0 - 2 years of customer handling experience (B2B/B2C) Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

ABOUT US: Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN plays a critical role in supporting Bain's case teams globally to help with analytics and research across all industries, for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. WHO YOU’LL WORK WITH: This role is based out of the ORG CoE which sits in the broader Data & Tech cluster at the BCN. ORG CoE works on building and deploying analytical solutions pertaining to Operating Model and Organization Practice, delivering quality analysis and generating strong business insights. The team primarily helps Bain case teams, across geographies and industries, solve critical client issues by applying battle-proven diagnostics/ solutions that can identify client pain points related to org, culture, and talent. They also play a significant role in creating, testing, and contributing to the proprietary products and Bain IP within the domain, in close collaboration with Organization Practice leadership. WHAT YOU’LL DO: Develop knowledge on different diagnostics/ solutions or clients within the Org domain and thus add to the overall insights and thinking on projects, guiding case teams to deploy the most efficient mix of tools on their case Understand client needs across multiple contexts/ geographies/ industries and screen realistic solutions based on sound reality checks to recommend actionable solutions Support the Manager/ Project Leader to drive the day-to-day execution of cases, help with preparing work plans and ensure successful delivery of client requirements within the scope of the engagement Take responsibility for assigned work streams and generate hypotheses. Effectively understand the work plan and execute it (includes industry research, preparing presentations, data analysis and other initiatives) Ensure zero-defect analysis in own work stream ensuring key questions are answered in a timely manner Work with different analytical tools and reinforce continuous understanding of Excel, PPT, Tableau, Alteryx, SQL, and new generation tools (GenAI) which might be relevant for different solutions/ cases Work closely with internal and external ecosystem partners on behalf of the Organization practice to obtain and create robust org analytics benchmarks that are to be leveraged by teams across Bain network Effectively structure communication of insights from own work stream. Deliver clear and professional presentations to the team Start to provide thought leadership and sound business judgment to drive the team’s analysis on complex workstreams/ cases Consistently seek and provide meaningful and actionable feedback in all interactions; recognize different skills and development needs in oneself and work towards it Provide coaching to Analysts to help develop their skills, including sharing knowledge and experience, sharing feedback and create opportunities for team members to learn and grow ABOUT YOU: Be a graduate with 24+ months of relevant experience or post-graduate with 12+ months of relevant experience in the consulting/ market research domain 1–3 years of experience in HR consulting, workforce planning, Org analytics, or organizational transformation preferred An understanding (or experience) of Organization/ Operating Model topic with a good insight into data, metrics and trends covered within this space is a good to have Experience with any of the following topics is a plus – survey-based tools and analytics, diagnostics, data analytics and benchmarking Working knowledge of Tableau/ Power BI, Microsoft Excel, PowerPoint, Alteryx is required Experience or knowledge in any of the advanced skills such as SQL, Python, R, and GenAI will be preferred Bring a curious and creative mindset, open to new things and able to propose innovative ideas Working collaboratively and effectively in a group dynamic often virtual, proficient in agile ways of working Ability to handle multiple tasks and work under pressure WHAT MAKES US A GREAT PLACE TO WORK: We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Description Summary: PayPal World is a first-of-its-kind payments ecosystem that will bring together many of the world’s largest payment systems and digital wallets on a single platform. As the Director of Risk Management responsible for the Chargeback process at PayPal World, you will lead the strategy, design, and management of the chargeback lifecycle within this new ecosystem. You will own the enforcement of chargeback policies, continuously monitor performance metrics, and swiftly respond to emerging trends or threats in the payments ecosystem. You will be responsible for the Chargeback process at PayPal World, you will lead the strategy, design, and management of the chargeback lifecycle within this new ecosystem. You will own the enforcement of chargeback policies, performance monitoring, and swiftly respond to emerging trends or threats in the payments ecosystem. For more details on PayPal World please read the recent announcement: https://tinyurl.com/bdh6j8yd Job Description: Essential Responsibilities: Establish overall business or technical strategy for risk management with significant impact on operations. Influence executive-level decision-making through strategic risk assessments and recommendations. Partner with stakeholders to implement strategies that reduce or transfer identified risks. Monitor and analyze risk exposure to ensure alignment with organizational objectives. Lead initiatives that contribute to long-term sustainability and resilience in the face of uncertainty. Minimum Qualifications: Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are: To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Role: Agile Coach Description: We are looking for an experienced coach to help our organization continue our Agile Transformation journey. You will be a key driver in promoting and embedding Agile ways of working and will be expected to provide mentorship to all members within your tribe. Ultimately, you will play a key role in the long term strategy across the business, helping your tribe deliver excellent products and experiences to our customers in a faster and more efficient manner. Qualifications and Experience: At least 3 years of experience in Agile Coaching and 5 years of experience in running Agile squads Experience in using Scrum, Kanban, and Scaled Agile Frameworks Proven track record in running agile projects of varying size and complexity Strong leadership, education, and coaching skills Excellent written and verbal communication skills Banking experience preferred Coaching certifications preferred Bachelors degree or equivalent in Computer Science preferred Key Responsibilities Work with tribe squads to analyze current maturity and design a strategy for adopting agile best practices Guide squads on staying aligned with agile techniques and fine-tune their approach to meet client’s overall strategy Create and facilitate agile training sessions and workshops for technical squads and key stakeholders such as Product Owners and Delivery Leads Promote a culture of continuous improvement by setting goals, milestones, and assigning responsibility and ownership among squads Drive cultural change by championing an agile mindset and ensuring adherence to industry best practices Champion the use of metrics and objective measures such as Advanced Jira Roadmaps and Dashboards Empower squads to take ownership, be self organizing, and improve efficiency Facilitate Quarterly Planning events for the respective tribe About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Senior Staff Engineer Data Scientist with a focus on GenAI (Generative Artificial Intelligence), you will be at the forefront of pioneering innovative applications of data science and machine learning in employee engagement and customer support. In this role, you will lead efforts to leverage GenAI techniques to address unique challenges within our company, including intelligently combing through time series data to look for anomalous behaviour through classical ML techniques. Imagine the next generation of IT services being offered not via dashboards or clicks or filters but in an interactive, conversational manner, backed by real-time analysis of the entire streaming data into an operating center. This vision is what you would make into a reality. You will build algorithms that analyze these millions of streaming data points, build a distributed, scalable, and high-performance system to serve the insights to the customer through a next-gen conversational UI/UX. Responsibilities: Strategic Collaboration: Collaborate closely with product and business teams to gain a comprehensive understanding of the challenges and opportunities within the GenAI landscape, aligning data science initiatives with the organisation’s objectives. Metric Definition: Define key performance metrics that accurately reflect the value delivered to end-users through GenAI solutions. Intelligent System Design: Apply deep expertise in machine learning, statistics, and advanced mathematics to conceptualize, experiment, and design intelligent systems powered by GenAI. Big Data Processing: Develop efficient systems capable of processing vast volumes of data, demonstrating proficiency in distributed programming frameworks like Hadoop and Spark. ML/AI Architecture: Collaborate closely with ML Engineers to design scalable systems and model architectures that enable real-time ML/AI services. End-to-End ML Pipelines: Take ownership of ML pipelines from start to finish, encompassing data pre-processing, model generation, cross-validation, and feedback sharing. Qualifications Qualifications: A Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a related field, with a minimum of 10 years of relevant work experience. Strong problem-solving and programming skills, coupled with a profound understanding of the mathematical foundations underpinning machine learning algorithms, including probability, statistics, linear algebra, calculus, and optimization. Proven track record of successfully deploying ML projects in production systems with substantial individual contributions. Experience with natural language processing tasks utilizing prompt engineering, LLMs, transformers, and knowledge graphs is highly advantageous. Proficiency in time series analysis, NLP, Distributed Systems, large-scale computing, and Big Data technologies such as Spark is a plus. A solid background in at least 3 of the following areas: Natural language processing, statistical ML techniques, graph algorithms, constraint optimization, signal processing (speech or vision), deep learning, and distributed systems. Proficiency with database systems and schema design, encompassing both SQL and NoSQL databases. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment Provide floor support to Operations manager in running day to day operations working closely with Data Associates Handle work prioritization and deliver based on business needs Track and report ops metrics and ensure delivery on all KPIs and SLAs You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation You will strive to enhance the productivity and effectiveness of the data generation and annotation processes The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. BASIC QUALIFICATIONS Graduate or equivalent (up to 1 year of experience) Candidate must demonstrate language proficiency in French language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma Good English language proficiency: verbal, writing, reading and comprehension Strong analytical and communication skills Passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete challenging goals or assignments within defined SLA PREFERRED QUALIFICATIONS Basic level of Excel knowledge Familiarity with online retail (e-commerce industry) Previous experience as AI trainers, knowledge of AI and NLP Experience with Artificial Intelligence interaction, such as prompt generation and open AI's Experience in content or editorial writing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

BCT is looking for a highly accomplished, high-performing - Sales Professional to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales potential, crafting sales plans, and executing them by meeting the revenue goals and targets. Responsibilities: Should have experience in selling IT services in the US market. Must possess the foresight to set quarterly / Half-yearly / Annual targets and meet them. Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence. Identify emerging markets and market shifts while being fully aware of new products and competition status. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Develop client relationships at the CXO level, sell solutions, professional services, and/or enterprise software applications Formulate Account development strategies. Strong technical acumen and experience in managing contract negotiations. Coordinate client needs and specifications with the delivery team and see that the final delivery to the client is within schedule Creativity and vision will be exercised continuously by you to unearth and handle new business deals. Good industry experience and a successful track record with target accounts Change management expertise that will result in a solution-selling model at a strategic/business and partner level. Demonstrated ability to recommend appropriate solutions, excellent presentation, and public speaking skills. Demonstrated record of achievement in successfully building and leading US sales through selling to and maintaining relationships with key purchasing and decision-makers. Requirements Requirements & Skills: BS/MS degree in computer science/engineering/ sales/business administration, or a related field 8-15 years of successful experience in IT Sales. Solid experience and proven track record in selling technology services and Software engineering services, Digital Transformation, IT Managed/Outsourced Services, Cloud, Data & Analytics Experience in selling to customers in any of the following industries: Banking & Financial Services, Retail, Healthcare, Life Sciences & Pharma, Energy (Oil & Gas, Utilities), Public Sector/Government, Supply Chain. Experience in closing large, multi-year contracts. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Proven ability to drive the sales process from plan to close. Strong business sense and industry expertise Excellent mentoring, coaching, and people management skills. Committed to continuous education through workshops, seminars, and conferences. Extensive travel/field visits to meet prospects, and customers. Excellent oral and written communication skills in both technical and business terms Excellent customer relations skills Strong knowledge of Microsoft Office software (Word, Excel, PowerPoint, etc.) and prior use of CRM tools such as Salesforce for capturing leads, prospects, customers, and pipeline and run reports. Performance & Personal Competencies Needed: Driving Results – Sets positive, compelling goals and aggressive schedules for improvement. Translates the vision/mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure. Managing Performance – Translates over-arching business goals into specific objectives. Accountable for agreed-to results. Identifies and stays focused on the most important metrics that drive the business. Building Commitment – Pursues common objectives with excitement about the future. Radiates enthusiasm for goals and infects others with a shared optimism and excitement. Conveys a genuine belief to succeed despite the toughest obstacles. Building Relationships and Using Influence – Builds and sustains excellent relationships at all levels both internally and externally. Uses relationship networks to strategically accomplish objectives. Communicates excitement about the business and motivates others to pursue common objectives. Communication – Communicates passion, energy, intensity, and excitement. Is highly articulate and makes arguments in a compelling matter and comes to the point. Energy/Endurance – Has a high capacity for work and shows passion, energy, endurance, and intensity. Maintains focus through days of long hours and multiple priorities. Work Location: Chennai, Bangalore, Mumbai

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description About the role: As a Senior Staff Engineer Data Scientist with a focus on GenAI (Generative Artificial Intelligence), you will be at the forefront of pioneering innovative applications of data science and machine learning in employee engagement and customer support. In this role, you will lead efforts to leverage GenAI techniques to address unique challenges within our company, including intelligently combing through time series data to look for anomalous behaviour through classical ML techniques. Imagine the next generation of IT services being offered not via dashboards or clicks or filters but in an interactive, conversational manner, backed by real-time analysis of the entire streaming data into an operating center. This vision is what you would make into a reality. You will build algorithms that analyze these millions of streaming data points, build a distributed, scalable, and high-performance system to serve the insights to the customer through a next-gen conversational UI/UX. Responsibilities: Strategic Collaboration: Collaborate closely with product and business teams to gain a comprehensive understanding of the challenges and opportunities within the GenAI landscape, aligning data science initiatives with the organisation’s objectives. Metric Definition: Define key performance metrics that accurately reflect the value delivered to end-users through GenAI solutions. Intelligent System Design: Apply deep expertise in machine learning, statistics, and advanced mathematics to conceptualize, experiment, and design intelligent systems powered by GenAI. Big Data Processing: Develop efficient systems capable of processing vast volumes of data, demonstrating proficiency in distributed programming frameworks like Hadoop and Spark. ML/AI Architecture: Collaborate closely with ML Engineers to design scalable systems and model architectures that enable real-time ML/AI services. End-to-End ML Pipelines: Take ownership of ML pipelines from start to finish, encompassing data pre-processing, model generation, cross-validation, and feedback sharing. Qualifications Qualifications: A Bachelor’s degree or higher in Computer Science, Statistics, Mathematics, or a related field, with a minimum of 10 years of relevant work experience. Strong problem-solving and programming skills, coupled with a profound understanding of the mathematical foundations underpinning machine learning algorithms, including probability, statistics, linear algebra, calculus, and optimization. Proven track record of successfully deploying ML projects in production systems with substantial individual contributions. Experience with natural language processing tasks utilizing prompt engineering, LLMs, transformers, and knowledge graphs is highly advantageous. Proficiency in time series analysis, NLP, Distributed Systems, large-scale computing, and Big Data technologies such as Spark is a plus. A solid background in at least 3 of the following areas: Natural language processing, statistical ML techniques, graph algorithms, constraint optimization, signal processing (speech or vision), deep learning, and distributed systems. Proficiency with database systems and schema design, encompassing both SQL and NoSQL databases. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Company Description AEN ASSOCIATES PRIVATE LIMITED is based in New Delhi, India. Our company is located in Chittaranjan Park, a prominent area in New Delhi. We focus on providing a range of professional services tailored to meet the needs of our clients. Role Description This is a full-time on-site role for a Social Media Manager located in New Delhi. The Social Media Manager will be responsible for developing and implementing social media strategies, managing social media campaigns, and creating and publishing content on various social media platforms. The role involves optimizing social media profiles, analyzing performance metrics, and interacting with the online community to enhance engagement and brand presence. Qualifications Social Media Marketing and Social Media Optimization (SMO) skills Strong Communication and Writing skills Experience in developing Content Strategies Proven track record of managing social media campaigns Familiarity with analytics tools and performance metrics Creative thinking and problem-solving abilities Bachelor's degree in Marketing, Communications, or related field is a plus Experience in managing multiple social media platforms

Role Summary: The Email Marketing Specialist will design, execute, and optimize email campaigns to nurture prospects, engage accounts, and support customer acquisition for multiple markets. This role will manage campaign strategy, database segmentation, automation, and analytics. Key Responsibilities: Manage email campaigns on Zoho Campaigns (or equivalent platform). Segment databases by geography, industry, and training needs. Design automated drip campaigns and newsletters with compelling content. Implement progressive profiling to enrich customer data over time. Monitor campaign performance and optimize based on open/click-through rates. Collaborate with Inside Sales to pass marketing-qualified leads (MQLs). Ensure compliance with data protection and anti-spam regulations. Actively launch list building campaigns continuously Qualifications: Bachelor’s degree in Marketing, Communications, or similar. 2–4 years of experience in email marketing, marketing automation, or CRM marketing. Strong understanding of email campaign metrics and A/B testing. Proficiency in tools like Zoho Campaigns, HubSpot, Mailchimp, or similar. Good copywriting and basic design (Canva/HTML email editing) skills. KPIs: Email deliverability, open rates, new leads generated, CTR, MQLs generated. Job Type: Full-time Pay: ₹16,846.13 - ₹25,000.00 per month Experience: AI tools in leadgeneration: 1 year (Required) Work Location: Remote

This role is operational HR which is supporting the enhancing of employee engagement and supporting HR initiatives across the organization. Key Responsibilities: HR Process Designing Collaborate with the HR Executive to formulate HR process and procedures Talent Acquisition : Manage the recruitment process for various Institutional positions, including job postings, candidate selection, interviews, and onboarding, to ensure a skilled and motivated workforce. Performance Management : Collect and help analyse performance evaluation reports to provide timely feedback to employees. Training and Development : Coordinate training programs to enhance employee skills, knowledge, and professional growth. Employee Engagement : Implement engagement initiatives to create a positive work environment that fosters productivity, innovation, and teamwork. HR Metrics and Reporting : Collect, collate and analyse and help make reports using HR metrics to identify trends that enhance data-driven decisions. Organizational Development : Support organizational change initiatives and help develop strategies to enhance organizational effectiveness and efficiency. APPLY @ https://careers.psginstitutions.in/ Education Qualification: Master’s degree in Human Resources, Business Administration, or a related field. Experience: Proven experience of 7-12 yrs. in HR management within the education Industry preferable. Skill Set: Strong interpersonal and communication skills, Cross functional communications and collaborative working, Problem-solving and Team building skills. About the Institutions: The PSG & Sons' Charities Trust was established in 1926 in the honor and memory of Sri. P. S. Govindaswamy Naidu. It was founded by his illustrious Sons with the noble vision of providing education to the needy and to enhance the economic prospects of local communities. In its glorious journey of 96 years, the Trust has established 25 Educational Institutions in Coimbatore. Job Types: Full-time, Permanent Work Location: In person

Job description Role: Junior Content Writer Job Type: Full-time Exp: 0- 1yrs Location: Ambattur, Chennai Requirements: Key Responsibilities: Content Creation: Write, edit, and publish engaging content for various platforms, including blogs, websites, social media, and marketing materials. Research: Conduct thorough research to ensure content accuracy and relevance, utilizing credible sources and industry insights. SEO Optimization: Implement SEO best practices to improve content visibility and drive organic traffic. Collaboration: Work closely with marketing, design, and product teams to develop cohesive content strategies and campaigns. Content Management: Maintain an organized content calendar and ensure timely delivery of all written materials. Audience Engagement: Analyze audience engagement metrics to inform content strategy and improve overall effectiveness. Proofreading: Edit and proofread content to ensure clarity, consistency, and adherence to brand guidelines. Qualifications: Education: Bachelor’s degree in English, Communications, Journalism, or a related field. Skills: Exceptional writing, editing, and proofreading skills. Strong understanding of SEO principles and content marketing strategies. Familiarity with content management systems (CMS) and basic HTML is a plus. Ability to adapt writing style to suit different audiences and platforms. Benefits: Opportunities for professional growth and skill development. Provident Fund and ESI Team outing and Team Lunch If you are passionate about Writing and have a strong foundation, we encourage you to apply! How to Apply: Send your updated resume and portfolio to hr@blockwoods.io with the subject line "Application for Content Writer" . Approach us early by filling out this form: https://forms.gle/iV4cvNqbeNgmuSxq5 Let’s get started on building your path to success! Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your expected and Current Ctc ? If yes, Mention below Are you an immediate joiner ? Mention any three availability dates. Do you have any notice period? If yes mention. Experience: Content writer: 1 year (Required) Language: Strong English communication or Conversational (Required) Work Location: In person

Roles & Responsibilities: Develop and implement social media strategies to increase brand visibility, engagement, and leads. Manage daily posting, content creation, and campaigns across platforms (Instagram, LinkedIn, Facebook, Twitter, YouTube, etc.). Plan and execute email marketing campaigns, newsletters, and product promotions. Create engaging content (graphics, reels, stories, blogs, and email copies) aligned with brand identity. Track performance metrics (followers, engagement rate, CTR, conversions) and prepare reports. Collaborate with sales and product teams to align campaigns with business goals. Manage and grow communities across digital platforms (replying to comments, queries, and DMs). Stay updated on the latest digital marketing trends and tools. Desired Skills & Qualifications: Bachelor’s degree in Marketing, Communications, or related field. 0–2 years of experience in social media or digital marketing (Freshers with strong skills can apply). Strong knowledge of email marketing tools (Mailchimp, SendinBlue, etc.) and social media management tools (Buffer, Hootsuite, etc.). Basic design skills (Canva, Photoshop, or equivalent). Excellent written and verbal communication skills. Interest in electronics, IoT, and technology will be an added advantage. What We Offer: Opportunity to work with one of Tamil Nadu’s fastest-growing tech startups. Exposure to both B2B and B2C marketing in the electronics & IoT industry. Incentives based on performance (leads generated, conversions, and campaign success). A creative and collaborative work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Work Location: In person

Job Description: We are seeking a detail-oriented and experienced Quality & Production Engineer to join our team. The ideal candidate will have a strong background in quality assurance and quality control processes, with a proven ability to drive continuous improvement initiatives. You will play a key role in ensuring that our products meet the highest quality standards and comply with industry regulations. Key Responsibilities: Develop and implement quality assurance protocols and procedures. Conduct regular inspections and tests on materials, components, and finished products. Analyze data and metrics to identify areas for improvement in production processes. Collaborate with cross-functional teams to resolve quality issues and implement corrective actions. Lead root cause analysis and problem-solving efforts for product defects. Review and approve engineering change orders (ECOs) and quality-related documentation. Ensure compliance with industry standards, regulations, and company policies. Train and mentor junior quality team members on best practices and quality standards. Participate in audits and assessments to evaluate quality management systems. Qualifications: Bachelor’s degree in Engineering, Quality Management, or a related field. 5+ years of experience in quality engineering or quality assurance roles. Strong knowledge of quality control methodologies, statistical process control (SPC), and root cause analysis. Familiarity with ISO standards (e.g., ISO 9001) and other regulatory requirements. Proficient in quality management software and data analysis tools. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work effectively in a team environment and manage multiple projects. Job Type: Full-time Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Food provided Shift availability: Day Shift (Preferred) Work Location: In person

Job Opening: Creative Content Specialist (Video Editor + Graphic Designer + Social Media Creator) Location: Office-Based / Salem Company: Best Webmasterz – Web Development & Digital Solutions About Best Webmasterz: At Webmasterz , we build high-performance websites and digital experiences for clients across industries. To amplify our brand presence and client projects, we are seeking a Creative Content Specialist — a dynamic individual with a versatile skill set across graphic design , video editing, and social media content creation . If you’re a hands-on content creator who can do it all, we want to hear from you! Role Overview: As a Creative Content Specialist , you'll be the visual voice of our brand. From designing stunning visuals and editing videos to creating viral social content — you’ll handle the full creative pipeline to bring ideas to life and drive digital engagement. Key Responsibilities: Graphic Design: Design social media creatives, website banners, ads, UI mockups, and brand assets. Work on campaign visuals, client presentation decks, and email creatives. Ensure consistency across visual branding and maintain design templates. Video Editing: Produce and edit engaging videos for Reels, Shorts, YouTube, and promotional campaigns. Cut raw footage, add music, captions, motion graphics, effects, and transitions. Repurpose long-form content into short-form for social media distribution. Stay current with editing styles, viral trends, and platform best practices. Social Media Content Creation: Plan, shoot, and publish engaging content across Instagram, LinkedIn, and YouTube. Write engaging copy, hooks, captions, and hashtags aligned with current trends. Track performance metrics and optimize content based on analytics. Maintain a consistent posting calendar and content backlog. Requirements: Proven experience in Graphic Design, Video Editing and Social Media content creation . Proficiency in tools like: Design: Coreldraw, Photoshop, Illustrator, Canva, Figma Video Editing: Adobe Premiere Pro, After Effects, Final Cut Pro, CapCut Content Creation: Instagram Reels, YouTube Shorts, LinkedIn, Meta Business Suite. Strong understanding of: Visual storytelling, color theory, and typography Platform-specific content formats, trends, and algorithms Ability to manage end-to-end content projects — from idea to execution. Excellent time management and ability to work both independently and collaboratively. Bonus: Photography, basic motion graphics, or animation skills. Work Environment: Location: Office-based / Salem Timings: Full-time Collaboration: Work closely with web developers, marketing leads, and clients Why Join Best Webmasterz? Be the creative engine behind a fast-growing digital company Freedom to experiment and showcase your creativity across mediums Friendly, collaborative team with a strong focus on innovation Access to exciting tech projects and clients from diverse industries How to Apply: Send us your resume + portfolio (videos, graphics, and social content samples) to: Email: jobs@bestwebmasterz.com Whatsapp: +91 - 93627 97779 Website: www.bestwebmasterz.com Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Graphic Design & Video Editing: 3 years (Preferred) Language: Tamil, English (Preferred) Location: Salem, Tamil Nadu (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person

A service manager's core responsibility is to ensure excellent customer service and the smooth operation of the service department. They lead and manage a team, implement service strategies, and monitor performance to enhance customer satisfaction and retention. Key tasks include developing and implementing service procedures, resolving escalated issues, managing budgets, and reporting on service performance. Key Roles and Responsibilities: Leadership and Management: Leading, motivating, and managing the service team. Developing and implementing service strategies to improve customer experience. Setting performance goals and objectives for the service team. Conducting regular performance reviews and providing feedback. Customer Relationship Management: Building and maintaining strong customer relationships. Understanding customer needs and providing personalized service solutions. Handling escalated customer issues and resolving conflicts. Service Operations Management: Overseeing day-to-day service operations. Developing and implementing service procedures and standards. Monitoring service metrics and analyzing customer feedback. Identifying areas for service improvement and implementing corrective actions. Budget Management: Managing the service department budget. Tracking expenses, forecasting costs, and ensuring service delivery within budget. Reporting and Analysis: Preparing regular reports on service performance and customer feedback. Analyzing data to identify trends and areas for improvement. Training and Development: Hiring, training, and mentoring service staff. Promoting professional development and a customer-centric culture within the team. Compliance: Ensuring compliance with relevant laws, regulations, and industry standards. Communication: Effectively communicating with customers, team members, and other stakeholders. Facilitating communication between different departments. Problem Solving: Identifying and resolving complex customer issues. Developing creative solutions to improve service delivery. Relationship Building: Maintaining strong relationships with suppliers, vendors, and other relevant stakeholders. Process Improvement: Continuously evaluating and improving service processes to increase efficiency and reduce costs. Job Types: Full-time, Permanent Pay: From ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Location: Porur, Chennai (Work from Office ONLY) Segment: Renowned Skincare brand with 50 years plus market presence. Experience:2 years till 6 years. Role Overview We are looking for a creative and results-oriented Digital Marketing Associate with expertise in social media marketing, content creation, and influencer collaborations . The ideal candidate will be up-to-date on Social Media dynamics and have a strong eye for design and proficiency in Photoshop, Canva, or similar tools to develop compelling visuals that align with our brand identity. Key Responsibilities Social Media Management: Research, develop and implement content strategies across Instagram, Facebook, and other digital platforms. Plan and schedule posts to maintain brand consistency and audience engagement. Monitor trends and engagement metrics to optimize content performance. Content Creation & Design: Design high-quality marketing materials, social media graphics, and digital assets using Photoshop, Canva, or equivalent tools . Assist in the creation of Instagram Reels, stories, and short-form video content. Collaborate with the team to develop visually appealing and brand-aligned creatives. Influencer Marketing & Partnerships: Identify, engage, and manage relationships with beauty, skincare, and lifestyle influencers . Coordinate influencer collaborations, oversee content deliverables, and track campaign performance. Analyze and report on the effectiveness of influencer partnerships. Performance Tracking & Optimization: Monitor analytics and track key performance indicators (KPIs) for digital marketing initiatives. Assist in managing paid social media campaigns and optimizing ad performance. Provide insights and recommendations to improve engagement and reach. Qualifications & Skills Minimum of 2 years of experience in digital marketing, social media management, or content creation. Proficiency in Canva, Photoshop, or similar design tools (basic video editing skills are a plus). Strong understanding of social media trends, digital engagement strategies, and brand positioning . Experience in influencer marketing and partnership management . Excellent communication skills, attention to detail, and ability to manage multiple projects. Passion for skincare, beauty, and lifestyle branding is preferred Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Application Question(s): Have you worked on Canva, photoshop? Have you worked on product development and handled agencies? Experience: Digital marketing: 2 years (Required) Work Location: In person

Key Responsibilities: Respond to customer queries via phone, email, chat, or social media in a timely and professional manner Resolve product or service-related issues efficiently and accurately Maintain a high level of product knowledge to provide accurate information Record customer interactions, feedback, and complaints in the CRM system Follow up with customers to ensure full resolution of issues Collaborate with internal teams to improve customer experience Meet or exceed performance metrics (response time, customer satisfaction, etc.) Requirements: Proven experience in customer support or a related field is a plus Excellent communication and interpersonal skills Proficiency in English and [mention local/regional languages if needed] Ability to handle high call/email volumes Familiarity with CRM systems and customer support tools Strong problem-solving skills and a positive attitude Minimum qualification: [12th pass / Graduate – customize as needed] Benefits: Competitive salary and incentives Training and career growth opportunities Supportive work environment Contact : baskar hr 8056216663/ 6379247130 Walkin interview : Alshifa the cupping clinic, Temple tower , nadanam ,chennai Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: 6year: 1 year (Preferred) Work Location: In person Job Type: Full-time Pay: ₹12,000.00 - ₹30,000.00 per month Work Location: In person