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Member Experience Specialist

Member Experience Specialist

1 Finance

1 - 4 years

1 - 4 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Customer Experience Client Management Problem-solving NBFC P2P process improvement Multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Own and manage the end-to-end customer experience post onboarding Serve as the primary contact for customer queries, feedback, and escalations Ensure timely updates, clear communication, and proactive follow-ups with clients. Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently Track and manage client journeys using tools; ensure all updates are documented Identify friction points in the customer journey and suggest improvements Build trust and relationships to increase customer satisfaction and loyalty Share insights from customer interactions to help refine processes and services Experience in NBFC and P2P industry is a must Strong interpersonal and communication skills both written and verbal Problem-solving mindset and a proactive approach to customer issues Ability to multitask and manage time effectively in a fast-paced environment Exposure to customer journey mapping or process optimization

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1 Finance

www.1-finance.com

Financial Technology

Finance City

50-100 Employees

105 Jobs

Key People

Alice Johnson

CEO
Bob Smith

CTO
Charlie Brown

CFO

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Member Experience Specialist

Experience & Salary

Skills Required

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