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Member Experience Specialist

1 - 4 years

1 - 4 Lacs

Mumbai Maharashtra India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

Customer Experience Process improvement Root Cause Analysis Operational Excellence sop development

Work Mode

On-site

Job Type

Full Time

Job Description

Identify key customer touch points and ensure wow experience Identify areas for improvement from voice of customer and internal quality checks Drive and lead strategic process excellence initiatives across the organisation Identify and assess problem areas throughout the customer journey Deep dive into the problems and conduct root analysis cause to identify possible solutions Program, manage and drive continuous improvement and process adherence Help build an operational excellence by developing structured standard operating procedures Build and populate key management dashboards to enable data-driven decision-making using business intelligence tools

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1 Finance
1 Finance
www.1-finance.com

Financial Technology

Finance City

50-100 Employees

105 Jobs

    Key People

  • Alice Johnson

    CEO

  • Bob Smith

    CTO

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