Mega hiring For International Customer Support Role

0 - 5 years

3 - 6 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities
  • Handle inbound and outbound

    customer calls and chats

    (as per process requirement)
  • Resolve customer queries with

    empathy and professionalism

  • Meet

    quality and performance targets

    (AHT, CSAT, FCR, etc.)
  • Maintain accurate records of

    customer interactions

  • Ensure adherence to

    process compliance and guidelines

Eligibility Criteria
  • Minimum

    HSC (12th pass)

    or

    Graduate

    in any discipline
  • Freshers with excellent English communication skills

    are welcome
  • Experience in

    international voice/blended BPO

    is an advantage
  • Excellent spoken English and ability to

    handle global customers

  • Willingness to work in

    rotational shifts and night shifts

Skills Required
  • Strong

    verbal and written communication

  • Customer-first attitude

  • Good

    problem-solving and interpersonal skills

  • Basic

    computer and MS Office knowledge

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