- Demonstrate deep technical and strategic expertise in medical services and operations
- Establish and oversee medical protocols
- Gain a comprehensive understanding of internal processes across all departments
- Strive to bring year-on-year improvement in clinical performance metrics
- Conceptualize and lead implementation of new clinical services, centers of excellence, and departmental expansions, based on market demand, technological advancement, and patient needs
P&L and financial oversight
- Collaborate with finance and operations teams to ensure the hospital operates within budgetary guidelines
- Monitor cost structures, optimize resource allocation, and drive revenue growth while maintaining high-quality patient care
- Implement strategies to maximize operational efficiency and improve profitability without compromising patient outcomes
- Work closely with procurement to ensure cost-effective supply chain management for medical and non-medical equipment
- Support the development of new revenue-generating services, such as specialized treatments, value-added patient services, and corporate partnerships
- Collaborate with operations and finance teams to ensure clinical departments contribute efficiently to hospital objectives
- Recommend CAPEX/OPEX investments for medical infrastructure as needed
Human Resources Management
- Liaise with the HR head on all matters related to the recruitment and lifecycle management of clinical and non-clinical staff, including consultants, junior doctors, nursing, and paramedical teams
- Collaborate on strategic workforce planning and management
- Work with HR to finalize recruitment, privileging, and credentialing of medical professionals including consultants, visiting doctors, and allied clinical staff
- Work closely with HR and Departmental Heads to address clinical manpower shortages or surpluses
- Ensure compliance with engagement responsibilities, appraisals, and performance reviews in coordination with HR
- Align staff engagement terms with organizational policies in consultation with HR and as approved by the advisory board
- Maintain high standards in medical ethics, discipline, and conduct
Coordination and stakeholder engagement
- Educate healthcare providers on care processes and drive quality improvement initiatives
- Serve as the medical expert in dealings with vendors and internal departments
- Nurture collaboration between medical and non-medical departments, ensuring seamless coordination among physicians, paramedics, and nurses
- Strengthen vendor relationships to enhance service efficiency
- Act as the medical face of the hospital for external regulatory bodies, medical councils, academic institutions, and collaborations
- Represent Heritage Hospitals in conferences, government body meetings, or media interactions, as and when authorized
Clinical care and quality control
- Monitor in-patient care cycles, ensuring adherence to quality parameters at every stage
- Oversee bedside care, surgical, and interventional procedures
- Supervise clinical support service delivery, maintaining compliance with quality standards
- Conduct quality control audits and monitor the outpatient care cycle
- Ensure compliance with statutory and accreditation requirements (e.g., NABH, NABL)
- Guide the hospitals response in medico-legal cases or statutory inspections
- Oversee all regulatory and compliance-related responsibilities
Administrative Service Delivery Management
- Oversee and manage key operational functions, including:
- Procurement and supply chain management
- Facility and infrastructure maintenance
- Billing and corporate relations
- Customer experience management
- Participate in administrative and clinical staff meetings
- Stay updated on medical advancements and industry trends
- Ensure cost-effective delivery of medical care and clinical services, including utilization review, quality assurance, and protocol development
- Maintain confidentiality of participant and staff, information
- Develop a positive work environment and strong interpersonal relations
- Lead collaborative initiatives with HR, Marketing, Finance, and Operations to promote holistic institutional development, service expansion, and brand positioning
- Promote and ensure adherence to Heritage Hospital's Code of Business Conduct among all clinical staff
- Lead by example in maintaining professional integrity, communication, and accountability
- Conceptualize and lead implementation of new clinical services, centers of excellence, and departmental expansions, based on market demand, technological advancement, and patient needs
- Lead initiatives on cost control, operational optimization, and smart manpower deployment using technology, automation, and data analytics; actively support hospital-wide IT integration and digital health transformation
B. Operational Responsibilities
- Oversee that the department heads submit a weekly operational report covering:
- Key operational challenges faced during the week
- Summary of tasks accomplished and pending matters
- Provide support or intervention required from the management
Physical rounds
- Daily rounds should be conducted during the first half of the day to actively engage with patients, staff, and doctors
- Regular inspections of facilities and departmental visits are essential to ensure compliance, cleanliness, and service delivery standards
General communication directives
- All official communication should follow the chain of command and established channels
- Timely dissemination of important updates and decisions is expected to ensure clarity, transparency, and accountability across all levels of staff
C. Decision making responsibilities
- You shall consult and inform the corporate HQ prior to taking strategic decisions, especially those involving structural changes, new clinical programs, partnerships, or significant resource allocation
- All major initiatives should be planned in coordination with the hospital management and duly communicated to the corporate HQ to ensure alignment with the broader organizational goals and compliance norms
Compliance with directives from Corporate HQ
- You are expected to implement, in letter and spirit, all operational and clinical guidelines, SOPs, and strategic instructions as communicated and approved by the corporate HQ, post vetting from the board of directors
- Any deviation from prescribed protocols must be pre-approved and documented with appropriate rationale
Periodic reporting to the Board of Directors
- You shall submit formalized, structured reports at prescribed intervals (e.g., monthly or quarterly) to the Board of Directors. These reports must cover:
- Key clinical and operational decisions undertaken
- Metrics around cost-effectiveness and financial prudence
- Measures of profitability and revenue optimization
- Steps taken to reduce wastage and improve efficiency
- Review of utilization of medical and non-medical resources
- Progress on quality benchmarks and patient satisfaction indicators
Experience required:
- 20+ years of experience in hospital administration and/or corporate healthcare setting
- Preference will be given to candidates with an Armed Forces background
Desired skills:
- Proven experience as a Medical Director or in a similar leadership role
- Valid medical license and certification to practice
- Exceptional judgment, problem-solving, and cognitive abilities
- Strong leadership and interpersonal skills with the ability to manage medical staff effectively
- Ability to work calmly in a fast-paced healthcare environment
- Expertise in strategic planning and goal execution
- Excellent communication, public speaking, and collaboration skills
- Quick learner with strong critical-thinking and decision-making capabilities
- Ability to build strong patient and family relationships, demonstrating a high standard of bedside manner
Desired qualifications:
- Medical Degree with an Administrative background
