Medical Director

Role & responsibilities

This role will oversee the hospitals clinical governance, medical operations, quality standards, and clinical workforce. This role ensures safe, ethical, and patient-centric care delivery while driving operational excellence, compliance, and medical performance across all departments.

Key Responsibilities

1. Clinical Governance & Quality

• Establish, monitor, and enforce clinical protocols, SOPs, and evidence-based practices.
  
• Lead NABH/JCI accreditation processes and continuous quality improvement programs.
  
• Review clinical outcomes, audits, morbidity/mortality analysis, and corrective actions.
  

2. Medical Operations Leadership

• Oversee day-to-day functioning of all medical departments, ICUs, emergency, and specialty units.
  
• Ensure optimal resource allocation, doctor rostering, and clinical workflow efficiency.
  
• Drive adoption of clinical technology, EMR systems, and digital documentation.
  

3. Medical Staff Management

• Lead supervision, evaluation, and onboarding of consultants, duty doctors, and residents.
  
• Conduct CME programs, clinical training, and capability-building for medical teams.
  
• Address clinician grievances, conflict resolution, and maintain discipline & ethics.
  

4. Patient Safety & Experience

• Ensure zero-compromise culture on patient safety, infection control, and adverse event management.
  
• Collaborate with nursing, operations, and administrative teams to enhance patient experience.
  
• Monitor TAT, treatment pathways, and quality indicators.
  

5. Regulatory & Compliance

• Ensure compliance with all medical laws, statutory requirements, and government regulations.
  
• Liaise with external medical bodies, audit committees, and regulatory authorities.
  
• Manage medico-legal cases, documentation, and risk mitigation.
  

6. Strategic & Administrative Leadership

• Partner with CEO/COO on medical strategy, service expansion, and new clinical programs.
  
• Evaluate opportunities for new specialties, medical equipment planning, and technology upgrades.
  
• Support budgeting, cost optimization, and revenue enhancement from medical services.