Job Description

Position Summary: This role within MSXI supports Automotive client's dealer network. The specialist drives understanding and management of the network through leading market studies , establishing a central data repository (SharePoint), developing and governing key dealer processes (PIP, Agreements), and supporting dealer-facing platforms . The position requires strategic thinking, strong analysis, process expertise, and collaboration across international markets to enhance dealer effectiveness and compliance. Responsibility: Key responsibilities include: Dealer Network Analysis & Optimization (Market Study): Develop methods to analyze the dealer network based on key factors (Capacity, Capability, Profitability). Lead/support specific Market Studies (e.g., SAF, VNM, NZ, AUS) using data and collaborating with markets. Analyze findings to identify network strengths, weaknesses, opportunities, and threats. Support using study outcomes to adjust network optimization efforts. IMG Market Rep SharePoint Management: Lead creating and maintaining the central "single source of truth" for IMG dealer information in SharePoint. Ensure quarterly database and content updates. Market Representation Centre of Excellence: Lead/participate in quarterly check-ins with the Market Rep Team for best practice sharing. Develop POVs on Market Representation governance. Lead implementation and governance of the MVP Dealer Performance Improvement Process (PIP), including quarterly letters and action plan oversight. Support development and governance of the Agreement Renewal process (including checklist). Identify and ensure mandatory clauses in dealer agreements for consistency. Support markets with templates/checklists for agreement renewals. Market Rep Training & Development: Develop/maintain Market Rep Training Resources (Handbook, Videos). Support launching Market Rep training via Wingspan (Q3 '25). Contribute to Market Rep Manager Training. Platform Support & New Initiative Deployment (eCommerce): Collaborate with EMP/GOLDD teams on new feature development based on plans/requests. Serve as primary contact for dealer issues with EMP/GOLDD/Merchant ID. Facilitate communication between markets and platform/IT teams. Maintain accurate dealer contact details in EMP & GOLDD. Provide EMP support during new product launches/initiatives. Cross-Functional Collaboration: Collaborate extensively with Market Rep leads, Global team, FCSD, eCommerce, Sales planning, SMEs, and other IMG stakeholders. Accountability & Performance: Key areas of accountability include: Market Study Impact: Delivering insightful analysis that informs strategic decisions. SharePoint Success: Establishing and maintaining the central repository's accuracy and accessibility. Governance: Developing and supporting effective governance frameworks (PIP, Agreement Renewal). Training Quality: Developing clear and effective training materials. Platform Support: Providing responsive and effective support for dealer platforms. Project Delivery: Meeting milestones for key projects (Studies, Training, Database). Stakeholder Relationships: Building strong collaborative relationships. Data Integrity: Ensuring accuracy of data in systems and the repository. Specific goals will be agreed with the reporting manager. Skills Required: Strong presentation, data management, analysis, and interpretation skills. Proficiency in process and governance documentation. Project support, planning, and execution skills. Excellent analytical skills for market/network studies. Experience with SharePoint or similar platforms. Familiarity with dealer systems (EMP, GOLDD), eCommerce, or large data systems is beneficial. Ability to create clear documentation (POVs, guides, training). Exceptional cross-cultural collaboration and stakeholder management skills. Strong written and verbal communication. Problem-solving skills (process/system focus). Knowledge of automotive dealer operations, network development, and performance management. Education/Experience Required: Master’s degree in business management or related analytical/Business Management field is typically required. Relevant work experience will be considered. Over 10-15 years progressive experience in automotive dealer ops, network development, market representation, analysis, data/systems, or process improvement. International context (IMG) and direct dealer systems/process exposure highly relevant. Show more Show less