Manager, Workiva Technical Support

Merck Sharp & Dohme (MSD)

2 - 7 years

4 - 9 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

escalations user support report generation configuration system configuration system administration technical support end user operations quality check technical program management sop troubleshooting technical documentation reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide comprehensive technical support for the ESG Workiva Platform, including troubleshooting issues, handling escalations, and ensuring minimal downtime for end users.
Manage and operate platform configurations by defining and maintaining user roles, permissions, workflows, and ongoing system operations in accordance with organizational policies and security requirements.
Configure and optimize advanced Workiva features (e.g., connected workbooks, reporting templates, dashboards) to streamline data-driven ESG disclosures and reduce manual tasks.
Collaborate with data engineers to establish, run, and optimize data ingestion pipelines, ensuring high-quality ESG data flows into the Workiva environment for analysis and reporting.
Facilitate integration with external and internal data sources (e.g., ERP platforms, financial systems) for centralizing and automating ESG data collection and management.
Implement and uphold data governance measures, performing regular audits and quality checks to meet confidentiality, privacy, and security standards for ESG data.
Develop and maintain technical documentation (e.g., SOPs, user guides, system configurations) detailing how the ESG Workiva Platform is set up and operated.
Conduct training and knowledge-sharing sessions to equip stakeholders with best practices in ESG Workiva usage, data integrity, report generation, and system navigation.
Monitor platform performance and usage data, identifying opportunities for continuous improvement, feature adoption, and overall system enhancements.

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