Global Support Center Manager

2 - 5 years

9 - 13 Lacs

Posted:Just now| Platform: Naukri logo

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Job Type

Full Time

Job Description

we're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

Global Support Center Manager

WHAT you'll DO

  • Lead Dual Global Security Operations:

    Oversee the day-to-day operations of both the Santa Clara, US, and Bangalore, India Security Support Centers, ensuring efficient and effective 24x7 response to alarms, global incidents, and daily security tasks.
  • Manage Team Readiness and Development:

    Lead, train, and mentor the contracted physical security support center team, developing and conducting training programs, quizzes, and scenarios to ensure ongoing operational readiness and technical proficiency on new security systems and protocols.
  • Drive Incident Response and Continuity:

    Develop and maintain Support Center Standard Operating Procedures (SOPs) for responding to global incidents, initiate emergency procedures and mass communication during security breaches or disasters, and support investigations with recommended corrective actions.
  • Maintain Systems and Policy Compliance:

    Regularly audit security systems (Access Control, IP cameras) and protocols to maintain compliance with corporate standards, and develop/implement physical security policies, ensuring analyst adherence through audits and reporting.
  • Provide Strategic Intelligence:

    Monitor and report on global security incidents that could affect company personnel or operations, providing detailed security briefings and scheduled activity updates to Physical Security management and senior leadership.

WHAT YOU BRING

  • GSOC/Support Center Leadership:

    Minimum of three years of proven supervisory experience managing a Global Security Operations Center (GSOC) or similar physical security management role in a fast-paced, global 24x7 environment.
  • Global Security Operations Expertise:

    Strong knowledge of managing and operating enterprise security systems, including Access Control Software and IP camera systems, and familiarity with security incident management and global risk monitoring platforms.
  • Emergency and Risk Planning:

    Demonstrated ability to develop, implement, and maintain emergency response plans and security procedures, including the authority to initiate critical mass communications during security or safety emergencies.
  • Team and Vendor Management:

    Experience supporting security vendors and partners to ensure service level agreements are met and appropriate staffing levels are maintained for continuous, effective security coverage.
  • High-Stakes Communication:

    Excellent verbal and written communication skills with the capacity to deliver detailed security briefings to senior leadership and handle/de-escalate high-pressure security situations effectively.

Bangalore, India

WHAT YOU CAN EXPECT FROM US:

  • Pure Innovation

    : We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth

    : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work !
  • Pure Team

    : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, we'llness resources and company-sponsored team events. Check out purebenefits.com for more information

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