Manager – Warehouse

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About The Role

Warehouse Manager – Online

D2C and Quick Commerce businesses

D2C fulfilment, Quick Commerce operations, and Drop Shipment models

Key Responsibilities

• End-to-End Online Fulfilment: Manage inbound, storage, inventory accuracy, online order picking, packing, dispatch, and returns.
• D2C Fulfilment: Build and optimize direct-to-customer order processes with high SLA adherence.
• Quick Commerce Operations: Set up and manage fast-turnaround order processing systems to meet express delivery commitments.
• Drop Shipment Models: Coordinate directly with brands/vendors for drop-ship fulfilment while ensuring SLA compliance.
• People Management: Lead and mentor online warehouse teams; drive productivity, training, and performance.
• Tech & Process Enablement: Implement and scale WMS, OMS, and automation tools for efficiency in online fulfilment.
• Compliance & Safety: Ensure adherence to company policies, statutory requirements, and safety protocols.
• Reporting & Metrics: Drive KPIs such as order TAT, accuracy, shrinkage, fulfilment rates, and cost per order.
  

Key Requirements

• 5–8 years of experience in warehousing/logistics, with at least 3 years in D2C and Quick Commerce operations.
• Strong knowledge of WMS, OMS, inventory systems, and last-mile delivery integrations.
• Proven experience in online fulfilment set-up and scaling in a high-growth environment.
• Strong people management, vendor management, and cross-functional collaboration skills.
• Analytical mindset with focus on KPIs, cost optimization, and process excellence.
  

Good to Have

• Experience with tech-driven supply chain or high-volume e-commerce startups.
• Lean/Six Sigma or process excellence certifications.