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Manager - Tekline

Manager - Tekline

Automotive Mahindra

9 - 18 years

20 - 25 Lacs

New Delhi Chennai

Posted:1 month ago| Platform:

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Skills Required

Root cause analysis Team management Conflict management People management skills Analytical Data analytics Troubleshooting Automotive Technical support Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables TEKline - To ensure quick and precise solution to customer problems which Mahindra dealer has not succeeded in resolving on Mahindra automotive division products. Technical hotline provides remote technical assistance. Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems Failure Root cause analysis and share information with upstream teams for product improvements Enhance technical capabilities of dealer personnel Dealership audit on technical aspects Ensuring smooth new product launches from technical support side TEKline - Strong Technical knowledge on Automobiles, Quick Response, Good electrical & electronics knowledge and strong analytical abilities. Passionate about troubleshooting. TEKline - Data analytics, Root cause analysis, Prioritization , Good Communication skills (written and spoken) Hand holding and capability building TEKline - Conflict Management, Assertiveness, Team Management, People Management skills, Negotiation skills Preferred Industries Automobile Education Qualification Masters of Engineering; Bachelor of Engineering; Masters of Engineering in Mechanical; Masters of Engineering in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile General Experience 5+ years of experience

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Manager - Tekline