Manager – Tech Systems

Organization:

Location:

Experience Required:

Reporting To:

Role Overview:

The Manager – Tech Systems will be responsible for overseeing, maintaining, and improving all technology systems and digital assets across the Praxis Group. This includes infrastructure, cloud platforms, network security, end-user support, and the digital tools used for academic and administrative operations. The ideal candidate will have extensive hands-on experience in IT systems administration, infrastructure planning, and technology operations in an academic or small-to-mid-sized organizational setting.

Key Responsibilities:

1. Server and Infrastructure Management

• Administer and maintain Linux-based servers (physical or virtual)
• Install, configure, and maintain core applications and databases (e.g., MySQL/PostgreSQL)
• Set up and manage internal firewalls, file systems, and system services

2. Cloud Platform Administration

• Configure and manage cloud services including AWS, Azure, Google Cloud Platform, and Zoho
• Administer cloud-based applications used across departments, including:
• Google Workspace (including Gmail and Google for Education)
• Moodle or equivalent Learning Management Systems
• Academic and administrative information systems
• Design and implement secure access control mechanisms for cloud services

3. Network Management

• Administer and monitor campus-wide TCP/IP networks, including setup of routers, switches, and firewalls
• Maintain and troubleshoot LAN/WAN/Wi-Fi networks
• Ensure adequate network coverage and performance across academic and administrative buildings

4. Enterprise Applications

• Familiarity with hosted ERP and CRM platforms used in academic and administrative operations
• Liaise with software vendors and internal stakeholders to ensure smooth functioning of these platforms
• Provide support for basic issues and coordinate resolution with vendors

5. Cybersecurity and Access Control

• Implement and manage secure access to systems (e.g., 2FA, role-based access)
• Monitor for unusual activity and enforce policies to prevent hacking or unauthorized access
• Maintain up-to-date controls over credentials for:
• Web domains and DNS
• SaaS and cloud application services
• Social media accounts and digital platforms

6. IT Support and End-User Assistance

• Provide direct support to staff, faculty, and students for hardware and software issues
• Manage maintenance, upgrades, and replacement cycles for desktops, laptops etc
• Assist users in navigating digital tools and basic troubleshooting

7. Asset and Vendor Management

• Maintain inventory of IT hardware, software licenses, and network equipment
• Coordinate with vendors for AMC, warranty service, and procurement
• Assess, specify, and recommend purchases of new systems or upgrades

8. Policy Development and Compliance

• Develop and implement IT security policies, including:
• Password management protocols across platforms
• Role-based access control and periodic security audits
• Security measures to prevent hacking or data breaches (e.g., MFA, endpoint protection)
• Formulate and enforce a data and document privacy policy aligned with legal and institutional standards
• Design and maintain a

  comprehensive backup and disaster recovery strategy

  to ensure business continuity in case of system failure, cyber-attack, or data loss
• Conduct periodic tests and reviews of recovery procedures

Qualifications:

• Bachelor’s degree with a science or engineering background.
• Minimum of

  10 years of hands-on experience

  in systems administration, infrastructure, and IT operations
• Proven experience supporting cloud platforms and campus-wide IT services

Required Technical Skills:

• Strong proficiency in Linux server administration and shell scripting
• Familiarity with cloud service platforms:

  Google Workspace (preferred), AWS, Azure, Zoho

• Experience managing Moodle or equivalent LMS
• Sound knowledge of TCP/IP, LAN/WAN networks, firewalls, and VPNs
• Exposure to ERP/CRM systems used in educational settings

Preferred Attributes:

• Ability to work independently and take ownership of institutional IT infrastructure
• Strong documentation, organizational, and communication skills
• Problem-solving mindset with a service-oriented approach
• Comfortable interfacing with technical vendors and non-technical staff alike