Manager : Survey

This role is based at our Mumbai office and requires employees to be in the office 3 days in a week. The shift time for this role is 5 pm to 2 am - US Shift.

GLG research connects clients across all industries with data driven insights using our B2B panel built from the world’s largest and most varied source of first-hand expertise. We offer market insights by providing access to our industry-leading expert panel, as well as full-service custom market research project management and quality review based. Our team of quantitative market research specialists support all phases of client engagement, from scoping and questionnaire design to panel selection, quality review, and data interpretation and visualization to meet our client’s objectives.

The APAC Surveys team is responsible for survey writing, programming, editing, fielding, and data compilation across various industry verticals, population geographies, and client types. This position requires meticulous attention to detail, the ability to prioritize and multi-task, excellent written and verbal communication skills across cultural boundaries, and a keen analytic outlook. Successful APAC Surveys team members have a passion for creative problem solving, client service and project management.

GLG is seeking an Engagement Manager to lead the Research Team in Mumbai providing evening support for our APAC business. You will join a growing Global Research Team which collaborates with GLG’s sophisticated client base; which includes top institutional investment firms, top-tier consulting firms, non-profit organizations, and Fortune 1000 companies, as well as colleagues throughout GLG. You will lead the end-to-end execution of survey projects from project pitching & scoping to fielding & quality control in conjunction with your counterparts on the APAC day-time shifts. You will also act as a surveys subject matter expert for colleagues in other GLG teams.

Responsibilities Include (but are not limited to):

• Executing quantitative research projects in whole or in part on behalf of GLG clients
• Creating effective partnerships across business functions, helping to advance relationships and outcomes within GLG
• Translating complex client problems into components and actionable research objectives
• Providing perspectives (methodology, industry, or client insights) to clients throughout the project lifecycle including the ability to direct to alternate or multiple methodologies where appropriate
• Coaching others on the team different communication styles enabling them to respond effectively in different client scenarios.
• Navigating complex discussions, suggesting specific actions and identifying suitable next steps
• Strategic thinker, that can identify creative and innovative ideas to find new solutions and commercial growth opportunities.
• Drive service experiments to improve user experience

At a minimum, you will have the following:

• Bachelor’s degree or higher
• 5 years of experience within client service and/or project management in quantitative market research
• Experience collaborating with team-members in a high-throughput, deadline-driven, process-oriented, client-servicing environment
• Experience analyzing results and/or communicating survey results to stakeholders

We would love if you also have most of these qualifications:

• Experience or exposure with questionnaire and survey writing/programming (Decipher, Qualtrics, SurveyMonkey or a similar platform)
• Superior writing, logic, and interaction skills; including oral and organizational skills
• Proven ability to work in a rigorous, fast-moving environment
• Excellent conceptual and analytic skills
• Ability to handle multiple projects and prioritize, identify, and solve problems
• Strong problem-solving skills, dedication, and patience allowing you to complete and rigorously review every stage of challenging project work
• Past experience working EST hours from India