Manager, Success Guide

Description

Responsibilities

• Training and career development
• Coaching to drive high-quality deliveries that lead to successful customer business outcomes
• Managing team capacity and driving productivity targets
• Manage a high performing team that consistently delivers on and/or exceeds, the high standards of the team and makes a strong impact to Salesforce.
• Report on engagement activity and deliver feedback on weekly scorecard and productivity metrics to senior management
• Laser-focused on driving operational and business performance. Collaborates with other Success Guide Managers on the execution of business objectives and support programs to drive operational excellence
• Shadows Success Guide engagement to ensure quality and professionalism in delivery
• Recognises trends and skill gaps and works with both internal stakeholders to address these gaps and execute solutions to respond to business and customer needs. Works to up-level their team to address and close skill gaps.
• Leads the team with empathy and inclusion and provides an environment for collaboration, honest feedback and support.
  

Experience And Desired Skills

• 3 years of people management experience and strong coaching and personnel development skills
• Strong analytical skills with the ability to oversee and manage the Success Guides team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform
• Self-directed has the ability to prioritise, multi-task and perform effectively under pressure.
• Strong verbal and written communication skills, as well as, excellent presentation skills
• Knowledge of the Salesforce ecosystem/ Salesforce Marketing Cloud