Job Description

The GOSO Manager - US SFO will work on critical capabilities for Eli Lilly & Company s sales forces. These capabilities include sales force sizing, sales force structure, territory alignment design and maintenance, field call planning support, customer targeting among other strategic / operational workstreams. Key accountabilities will include the following: Work on projects related to Sales Force Optimization areas like Sales Force Size & Structure, Territory Deployment, Call Planning, Dynamic Targeting, Business Reporting Strong partnership & excellent communication with LCCI & US stakeholders. Lead multiple projects on key SFO areas and ensuring quality and timely delivery of the project through effective delegation. Delivery focused on (not limited to) two Business Units - OBU & Account Managers Mentor and coach team members to support talent development of the team Monitor customer and marketplace to identify opportunities to optimize sales operations strategy Evaluate and resolve complex business and operational problems and challenges that arise in the course of the projects Identify opportunities for enhanced sales force execution Brainstorm & work on new capabilities. Deliver continuously on process improvements, enhancements, automation & capability building. Lead a team of 5-10 individuals. Coach and develop team members through performance management, development planning, promotion, and career plans; represent those team members in talent discussions People Management Lives the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement Embraces and champions change Identifies, recruits and selects top talent; manages new-hire onboarding Monitors employee engagement and team health Utilizes myPM process to operationalize organizational goals for team members Partners with direct reports to create individual development planning/action planning Serves as trusted career advisor, and work with Indy and LCCI based Leadership and LCCI HR to identify career opportunities as appropriate Coaches team members using the Lilly coaching framework by encouraging two-way dialogue and open feedback, listening actively, being flexible, and identifying knowledge, skill and performance gaps Provides consultative value and removes barriers so the team can focus on prioritized work Additional Skills/Preferences Demonstrated ability to effectively lead, challenge, and influence across executives and all other levels Previous successful business operations experience Strong learning agility and analytical mindset Excellent communication (written & verbal) and prioritization skills with attention to detail High level of motivation and a strong desire to find creative solutions to challenging situations 7-9 years of professional work experience Bachelors degree; masters degree or equivalent experience is a plus Good focus on detail, accuracy, and ability to solve problems through analytical reasoning Experience in business analysis specially related to pharma sales ops & managed markets Ability to showcase people agility while dealing with peers/ direct reports Strong work ethic, personal motivation, and team player who is dynamic and result oriented 2+ years of experience in coaching and mentoring individuals