Job Description

The role will report to the GLCS Operations Manager at LCCI. Responsibilities: Manage online learning content development tools, packaging online content, storing and managing content strategically on learning servers, developing process for the delivery and storage of content, and familiarity with Learning Experience Platforms and Learning Management Systems (LMS). Content Management and Authoring Tools: Develop and maintain the content management strategy, guidelines, and workflows. Understand the suite of authoring tools and the approach for use. Upload content to the appropriate servers based on file types and L&D functional area. Collaborate with content creators to locate existing files, organize, and manage learning content within the LMS and content servers. Ensure content packages are accurate, and content can be accessed by learners within the LMS. Manage the technical specifications for all content authoring tools. Own content storage locations. This includes the following: AWS, LDR, iContent Server, video sites, Content Upload site. Ensure the tools and processes are set up to comply with Records Information Management requirements while serving as a subject matter expert for RIM requirements. Assist L&D Consultants with managing content in Veeva Docs. This includes completing required training necessary to route documents in Veeva for review and approval. Technical Support: Provide technical support to learners, instructors, and administrators regarding content issues within the content package, authentication, browser, and LMS. Troubleshoot and resolve content issues for accessing content, bookmarking, and course completion promptly, partnering with suppliers, Global Learning Services, and HR TechLilly as needed. Document and maintain knowledge-based articles and job aids for future troubleshooting and reference. Assist as needed with integration of new authoring tools, platforms and applications. Ensure seamless data transfer and synchronization between systems/platforms. Keep up to date with LMS features and functionalities and assist with testing and execution of LMS upgrades and enhancements as needed. Data Analysis and Reporting: Generate and analyze reports to measure learning effectiveness and identify trends. Utilize data to inform improvements to the LMS and learning programs. Prepare regular reports on LMS and other platforms for usage and performance. Analyze the usage of the content, provide analytics (e.g. xAPI). Qualifications Bachelor s degree in information technology, Computer Science, or related field. 4-8 years of experience in working as a LMS administrator with a strong understanding of LMS platforms and technologies. Experience with LMS such as SAP SuccessFactors Learning & iContent Experience with data analysis and reporting tools such as Adobe Analytics, Power BI, and Tableau. Excellent technical skills, including proficiency in authoring tools such as Articulate. Strong problem-solving and troubleshooting abilities. Attention to detail and ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications Knowledge of instructional design principles and adult learning theories. Project management experience. Written and verbal English proficiency