Manager (SERVICE - MC)

Bajaj Auto

3 - 8 years

5 - 8 Lacs

Jaipur

Posted:1 day ago| Platform:

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Skills Required

Analytical skills Training Dealership management Manager Quality Assurance Claims Sales Networking Automotive Network development Sales promotion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handling territory as ASM.
Step up the customer experience.
Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
Product performance feedback and competition benchmarking.
TPM Implementation at Dealerships and drive the Service agenda
Tracking competitor activities and keeping abreast with the latest trends and requirements.
Readiness for new products.
Product failure report and analysis to HO team.
Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
Control on Warranty Claims
Promoting Sales by providing service support.
Promoting Genuine Spares Sales.
Competency Requirements

Technical/ Functional:

Dealership Management, Product Knowledge, Market Knowledge, Network development, Basics of Finance

Behavioral:

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

Interface

Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance

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