Manager - Service

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title –

What will you be doing

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Operations Management

• Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
• Responsible for high level of customer satisfaction in the region or unit
• Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
• Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
• Accountable for cascading the FL and regional direction and targets to his/her team
• Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
• Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
• Accountable for following up the progress regularly
• Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented
• Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)
  

Service Sales

• Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
• Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
• Accountable for his/her team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
• Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
• Ensures adequate resources to achieve the short and long-term targets of maintenance operations team
• Drives employee engagement initiatives
• Accountable for developing the competences of the maintenance operations team Customer focus
• Actively works with customers to find ways to win with customers
• Coach team of supervisors, and technicians to be customer centric
• Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.
  

What do we offer

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• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded
  

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.