Manager - Service

The candidate should be essentially from elevator background having experience in Service to lead

a team of Customer Service Professionals in the given area towards excellence for achievement of

business objectives in Service Function through the following:

• Overall responsible for service revenues from area.
• Provide leadership Supervisor and various stake holders in the department to achieve business targets.
• Including setting their annual business targets and periodical review to achieve the results.
• Drive excellence in field operations through supervisors
• Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
• Position will be responsible for Techno Commercials for 2000 units.
• Annual Manpower planning and enhance field productivity.
• Sub Con Management and Development to support field operations.
• Maintain cordial relations with builders, owners and architects
• Coach and develop internal talents for taking up higher responsibilities in the organization.
• Drive service transformation initiatives in the area
• Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
• Visit job sites, Periodical visits to all Key customers and maintain CRM
• Receivable Management day-to-day updates to Zonal Head / Finance
• Work towards customer delight and customer appreciation
• Tracking of all customer complaints and speedy response/resolution
• MIS / Reporting / Review with team.

Education & Experience required

• Diploma/BE in Engineering and MBA.
• 10-15 years in handling service in Elevator industry
• Excellent Communication & Interpersonal skills
• Assertive, Proactive, Result orientated and Self-starter

If you live in a city, chances are wewill giveyou a lift or play a role in keeping you moving every day.

Otis is the world sleadingelevator and escalator manufacturing,installation,and servicecompany. We move 2 billion people every dayandmaintainapproximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

When you join Otis, you become part ofan innovativeglobal industryleaderwitha resilientbusiness model.Youllbelong to adiverse,trusted,andcaring community where your contributions, and the skills and capabilitiesyou llgain working alongside the best and brightest, keep us connected and on thecutting edge.

Weprovideopportunities,training,and resources,that build leadership and capabilities in Sales, Field, Engineering andMajor Projects and ourEmployee ScholarProgramis anotablepoint of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more thaneveris on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do.We are guided by our values that wecall ourThreeAbsolutes-prioritizingSafety, Ethics, Qualityin all that we do.

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