Manager Quality

As a Manager Quality with JCI experience at Medanta Hospital, Lucknow (MHPL), you will be required to possess a Medical Graduate degree along with MHA/Diploma and a minimum of 5-6 years of relevant experience. Your responsibilities will include ensuring compliance with healthcare regulations and accreditation standards such as Joint Commission, NABH 5th edition, and NABL. You will be expected to develop and maintain policies and SOPs aligning with the requirements, conduct internal audits, and implement corrective actions to bridge compliance gaps. Your role will involve monitoring meeting schedules of various committees, preparing presentations for board reviews and CEO meetings, and collaborating with clinical and administrative departments to identify areas for quality improvement. You will need to coordinate with clinical departments for the development of clinical audits, implement quality improvement initiatives, and track their progress using data analytics to measure and report on key performance indicators. Promoting a culture of patient safety will be a crucial aspect of your job, which includes investigating adverse events, incidents, and near misses to prevent recurrence through methodologies like FMEA/ HIRA. You will also be responsible for collecting, analyzing, and interpreting data related to quality indicators, patient outcomes, and process improvement, and presenting regular reports to hospital leadership. Your role will involve providing training and education to hospital staff on quality improvement principles, conducting mock drills as per the annual calendar, and collecting patient feedback to enhance patient satisfaction. Leading or participating in multidisciplinary teams for quality improvement projects, facilitating root cause analysis, and collaborating with the risk management team to assess and mitigate potential risks to patients and the hospital will also be part of your responsibilities. To excel in this role, you should have proficiency in Excel, PowerPoint, and Microsoft Office, along with excellent written and verbal communication skills, time-management skills, problem-solving abilities, and conflict resolution skills. Your commitment to continuous improvement and dedication to ensuring quality standards will be essential in driving the hospital towards excellence.,