Ip Manager Apollo Health and Lifestyle (AHLL)

3.0 - 5.0 years

4 - 5 Lacs

Bengaluru

Work from Office

Role & responsibilities Monitoring Room Preparedness and Room Availability in IP Room Upgradation and approval documentation Roster management for Duty Doctors Tracking timely preparation of Discharge summary and its completeness Monitoring and reducing TAT for Discharge Tracking Financial Clearance for OT/Discharge Monitoring F&B Services in IP along with Dietician Tracking Critical Value Reporting from Lab Tracking Diagnostic sample processing & Reports for IP patients IP Patient Feedback Collection / Patient Testimonials & Google Reviews Inventory Management for IP in coordination with Stores a. Linen b. Stationary c. Drugs and Consumables d. Instruments & Equipment e. Furniture & Fixtures Tracking IP Sub store consumption Medical Records Completion and Storage Charge sheet updation for IP Patients IP Billing adherence ( DCI ) and timely charging to reduce discharge time Tickets for Bill Discount in Adbhutam Tracking & Reducing Miscellaneous charging Tracking Open bills/ Reopening of bills/ Bill Cancellations in Insta Billing module Creation & Updation of Codes/ Rates in Insta for IP Billing Timely submission of TPA files Handling Queries from TPA for closure along with IP billing Capturing of Corporate Company Names in Insta Billing module Discharge kits handover to delivery patients and tracking inventory for reorder Coordination for Maintenance/ Biomedical / IT issues closure Monitoring H/K & Pest control services in IP Monitoring Laundry Services Infection Control & Safety Protocol Adherence in IP Adherence to Visitor Policy Complaint Management for IP Services Night MOD duties MIS Preparation and Reporting Preferred candidate profile To ensure that the Namaste Culture is the beginning of all service deliveries as an IP Manager Answer customer questions regarding billing, service problems, products and features. To ensure patients/customers are not disturbed by maintaining the noise levels at the nursing stations To proactively ensure that the coordination with insurance department is done for the benefit of the customer To attend a minimum of 2 workshops in service excellence in coordination with the L&D department and a minimum of 20 hours of trainings To maintain an Average Resolution time of 2 hours for escalations raised towards customer service provided. To ensure NPS scores are above 95 % and Google Rating Scores are above 4.5 rating. To ensure that the 3E (Empathy, Expertise and Excellence) concept and TLC (Tender Loving Care) concept is imbibed in practice at work The IP Manager is responsible for all employees under his/her department to follow the points mentioned above

Posted 2 weeks ago

Apply

Tele Consultant (Dietician) Pravaayu Healthcare

0.0 - 2.0 years

2 - 3 Lacs

Mumbai

Work from Office

1.Lead Management & Appointment Coordination (Initial phase): Respond promptly to incoming patient leads via calls, WhatsApp, and messages. Explain services offered, especially diet and lifestyle consultation. Schedule appointments with in-house doctors or counsellors. Maintain lead tracker and follow-up regularly. Understand patient concerns at a basic level to build rapport 2.Active Diet Counsellor Role (Post-training/after initial phase): Conduct personalized diet consultations based on Ayurvedic principles. Suggest dietary changes and daily routines tailored to individual conditions (e.g., obesity, PCOD, acidity, diabetes). Monitor patient progress and update diet charts as needed. Coordinate with Ayurveda doctors for integrated treatment planning. Educate patients on healthy eating habits and lifestyle modifications. Key Skills & Qualifications: Degree/Diploma in Dietetics, Nutrition, or Ayurveda-related nutrition (Preferred). Excellent communication and patient-handling skills. Proficient in follow-ups and understanding basic health concerns. Comfortable with using Excel/Google Sheets and CRM tools. Knowledge of Ayurveda-based diet principles is an added advantage (can be trained). Perks & Benefits: Hands-on training on Ayurveda-based dietary practices. Growth opportunity into a full-time counselling role. Flexible working hours (if remote). Completion certificate or full-time opportunity (if internship phase is involved) Languages : English,Hindi, Gujarati

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.