Manager - Quality Data Annotator

As a Manager - Quality Data Annotation at HCLTech, your role will involve undertaking service assurance initiatives to maintain a high level of support service quality across various projects. You will lead independent service assurance projects or collaborate with clients to continuously improve the quality of output. It is essential for you to have a total of 5+ years of experience in Quality Management with at least 2+ years specifically in the Data Annotation space. Your responsibilities will include: - Designing and deploying a Service Quality framework to enhance process efficiency, improve quality, and predict Operations Health - Understanding, defining, and monitoring business indicators (Lagging & Leading Indicators) - Designing Early Warning system(s) as per business requirements - Performing Risk & Controls assessment/FMEA and proposing a robust controls framework - Creating Process Health Dashboards & reports, conducting ad-hoc analysis, and implementing action plans - Driving ongoing service assurance initiatives and continuous process improvement programs - Ensuring data accuracy, timeliness, and overall quality of the work product In terms of qualifications, you should have an MBA or PG degree preferably in Business Administration/Engineering along with a minimum of 10 years of experience in service quality, project management, and quality management systems for the service industry. It is required that you have excellent knowledge of service quality in Operations and support functions, with preferred domains including Supply Chain, Utilities, MPE, Healthcare, and Customer support. Being BB certified/Trained & tested or GB certified is an added advantage. Key Skills for this role include: - Sound understanding of business transformation concepts and frameworks - Expertise in designing service quality assurance framework - In-depth understanding of Quality management system, Operations, and Support functions - Proficiency in process improvement initiatives - Customer centricity and effective program management skills - Excellent analytical, data visualization, problem-solving, and advisory abilities - Proficiency in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred knowledge of SAP and Tableau If you are passionate about service quality and have a background in Quality Management and Data Annotation, this role at HCLTech could be the perfect fit for you.,