Job
Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a detail-oriented and experienced Manager, Quality Assurance to lead our QA team and ensure the highest standards of quality across products, processes, and services. The QA Manager will be responsible for developing and implementing quality assurance policies, conducting audits, analyzing data, and collaborating with cross-functional teams to drive continuous improvement. Key Responsibilities: Lead and manage the Quality Assurance team, including hiring, training, and performance management. Develop, implement, and maintain QA standards and procedures in accordance with regulatory requirements and best practices. Monitor and report on quality metrics, identifying areas for improvement. Conduct regular internal audits and coordinate external audits and inspections. Oversee root cause analysis and corrective/preventive action (CAPA) processes. Collaborate with R&D, Production, Engineering, and other departments to integrate quality into product and process design. Ensure compliance with industry standards (e.g., ISO, FDA, IATF, CMMI – depending on industry). Manage documentation and change control for QA processes and records. Review and approve quality-related documentation (test plans, validation reports, specifications, etc.). Champion a culture of quality across the organization. Qualifications: 10+ years of experience in Quality Assurance, with at least 3 years in a managerial or supervisory role. Strong knowledge of QA methodologies, tools, and regulatory standards. Experience with quality systems such as ISO 9001, Six Sigma, Lean, etc. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills. Proficient in quality management systems and tools. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. Show more Show less
