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Sailpoint Technologies
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Manager, Professional Services

Manager, Professional Services

Sailpoint Technologies

7 - 12 years

11 - 16 Lacs

pune

Posted:2 months ago| Platform:

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Skills Required

team management staffing project management consulting presales project planning sales process risk management resource management rfp

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner

Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation

Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases

Serve as the senior point of contact for client escalations

Oversee the financials of your team s projects, with a focus on profitability and productivity to ensure long term client success

Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business

Provide project management duties on occasion for customer engagements as needed

Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers

Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation

Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth

Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support

Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Coach Engagement Managers and project team members on project performance and development areas

Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Requirements:

7+ years of professional experience at a Software, SaaS, or consulting company

3+ years of project management experience

2+ years of people management experience

Exceptional mentorship and leadership skills with a passion for continuous improvement

Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)

Exceptional communication skills and extensive experience working with clients and partners

Outstanding organizational and multi-tasking abilities

Extensive experience working with Sales to scope services projects for enterprise software

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