The Customer Success Engineer (CSE) plays a pivotal role in driving customer success by serving as a trusted technical advisor to customers and partners. This role promotes SailPoint s products and services, provides strategic guidance, and enhances adoption through one-on-one advising, best practice knowledge sharing, and customer education initiatives. CSEs collaborate cross-functionally to deliver high-value, scalable initiatives , ensuring customers maximize their investment in SailPoint solutions. Key Responsibilities Customer Engagement & Advisory Act as a trusted customer advisor , focusing on strategic guidance and technical best practices. Provide executive-level insights on IAM and IGA program roadmaps , including access modeling and application onboarding strategies. Participate in Executive Business Reviews (EBRs) and value realization sessions , identifying areas for optimization. Educate customers, partners, and internal teams on SailPoint s products and their alignment with business objectives. Content & Enablement Develop scalable, proactive enablement content , including best practice guides, technical articles, and training materials. Enhance collaboration with Digital Customer Success to drive efficiency and avoid redundant efforts. Generate high-quality technical content that fosters product adoption and simplifies customer onboarding. Innovation & Continuous Improvement Analyze customer challenges and provide insights to improve products, services, and integrations . Drive innovation and efficiency by recommending enhancements based on real-world use cases. Coverage Areas Primary: AMS Secondary: EMEA & APAC Qualifications & Experience Hands-on implementation experience with SailPoint products (multiple platforms/products a plus). Bachelor s degree or equivalent experience (identity security certifications are a plus). Strong customer-facing skills (executive presence, writing, communication, and presentation skills). Consulting expertise , with the ability to assess business and technical challenges and provide strategic solutions. Ability to translate technical concepts for both technical and non-technical audiences. Highly organized, self-motivated , and customer-focused with a problem-solving mindset. Travel Requirement Estimated 10% to 25% (if business travel resumes), but not necessarily required.

At SailPoint, we understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems and they enjoy working together, great things get accomplished. With that philosophy, we ve assembled the best identity team in the world that is passionate about the firms mission. SailPoint s flagship product: IdentityNow is the industry s first and only comprehensive identity governance product to be truly delivered as Software-as-a-Service (SaaS). We are seeking a senior software engineer with a flair for programming in Java (and Go desired) -with a demonstrated history of learning, passionate about building and delivering reliable, scalable, observable microservices for enterprise-grade, multi-tenant SaaS products. The position will be part of IdentityNow Business Services group that develops governance features - Access Certifications, Access Request Approvals, Password Management and Separation of Duties to connect and centrally control access to every application. We are re-architecting the IdentityNow product (while maintaining existing APIs and services); adopting diverse cloud-native technologies (persistence, messaging, analytical processing - to name a few) and enabling the product to scale seamlessly while providing a performant user experience. You ll work with teams that are passionate about continuous improvement and agility in a fast-paced environment. Responsibilities Drive the design, implementation, and deployment of efficient, maintainable, robust microservices to deliver medium-to-high complexity features. Set a high bar for code/design reviews and fortify the team s coding/quality standards. Adopt an iterative, continuous improvement approach to ship and deploy product features. Work in an agile environment, collaborate with peers on designs, technical refinements, code reviews, testing and customer issues. Develop/adopt testing frameworks, test plans to improve code quality and continuous delivery. Continue to maintain the We built it, we maintain it SailPoint culture: Participate in the product OnCall and TechOps process Devise monitoring capabilities to analyze application behavior and performance Develop dashboards, alerts, and logging for IDN services to proactively monitor, catch, and mitigate potential Staging/Prod impacting issues Leverage training plans and service leads to quickly ramp-up on IDN product and technical knowledge. As a member of a service team, you will focus on feature development and bug support based on the product prioritization. Help self and the local members to develop product and technical expertise to become self-sufficient over time to own and develop services. Mentor junior members and guide them on technical solutions. Requirements 5+ years of professional software development experience with a demonstrated record of increasing responsibilities. 4+ years of experience in developing server-side, object-oriented programming in Java, Spring Boot, and associated frameworks. 4+ years of SaaS production support experience running on AWS Experience using cloud-native technologies from AWS. Experience developing microservices in multi-tenant SaaS application. Experience in designing, implementing RESTful APIs for an API-first application architecture. Experience using SQL/NoSQL, EKS, Kafka, Redis Experience using monitoring, alerting, visualization tools like Prometheus, Grafana Experience working with remote teams (US time zones) Great communication skills Desired Professional experience in design/implementation of event-driven architecture. Experience writing software applications in Go What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment. Seek to deeply understand business problems or common engineering challenges and propose software architecture designs to solve them elegantly by abstracting useful common patterns. By 90 days: Proactively collaborate on, discuss, debate and refine ideas, problem statements, and software designs with different (sometimes many) stakeholders, architects and members of your team. Take a committed approach to prototyping and co-implementing systems alongside less experienced engineers on your team there s no room for ivory towers here. Is able to provide 12x7 on-call support during their day. By 6 months: Collaborates with Product Management and Engineering Lead to estimate and deliver larger tasks and projects more independently. Creates designs for low-to-medium complexity features. Occasionally serve as a debugging and implementation expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Share support of critical team systems by participating in calls with customers, learning the characteristics of currently running systems, and participating in improvements. About SailPoint India and our Benefits: Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoints commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoints values of Integrity, Innovation, Impact and Individuals. Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits: Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. Company sponsored health-checkups for employees and discounted rates for dependents SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Sr .Observability Engineer UI: We are seeking a Front End focused Site Reliability Engineer to enhance the monitoring, visibility, and performance of our front end applications. This roles bridges UI software development with observability best practices, ensuring our enterprise applications deliver seamless, high performance experiences. You will be responsible for designing and implementing observability and reliability solutions that provide actionable insights into user experience, performance bottlenecks, and system reliability.Responsibilities: O bservability Solutions: Design and implement observability solutions (logs, metrics, traces, dashboards, alerts) tailored for NodeJS based services and micro front end applications. Collaborate with front end developers to instrument code for better observability and debugging. Reliability Engineering: Design, develop, and implement solutions to improve the reliability, availability, performance, and scalability of our systems. Work with technical leaders and infrastructure platform services to develop alerts and dashboards. Operational Excellence: Own and improve key operational metrics (SLIs, SLOs, Error Budgets, monitoring and alerting) for team related services and drive continuous improvement through post incident reviews and blameless postmortems of non functional issues. Develop and maintain comprehensive monitoring, alerting to proactively identify and resolve issues. Conduct ongoing reviews to address and optimize gaps. Work with technical leaders and NOC team to improve operational processes and team practices. Monitoring and Alerting: Develop and maintain comprehensive monitoring and alerting to proactively identify and resolve issues. Performance Optimization: Collaborate with performance subject matter experts to identify and address production performance bottlenecks through profiling, tuning, and optimization of services and infrastructure. Automation: Automate repetitive tasks and processes to improve efficiency and reduce manual intervention. Collaboration: Work closely with Software, Performance and Test Engineers to influence system design and architecture for operability and reliability. Documentation: Create and maintain clear and concise documentation for systems, processes, runbooks, and procedures. On Call: Participate in on call rotation. Incident Management: Participate in on call rotations and lead incident response efforts, ensuring timely resolution and effective communication. Conduct in depth incident analysis and help drive completion of post incident action. Troubleshooting skills: Excellent diagnostic and problem solving skills, with the ability to analyze complex systems and data Qualifications: Bachelor s degree in computer science, a related field, or equivalent practical experience. Proven 5+ years of SRE or similar experience Strong understanding of SRE principles and practices. Experience with cloud platforms (AWS, GCP, or Azure). Proficiency in at least one scripting language (e.g., Python, Bash, Go). Experience with monitoring and logging tools (e.g., Prometheus, Grafana). Experience with NodeJS based services (e.g. NestJS) and front end tooling (e.g. webpack, npm, single spa) Level of coding experience beyond simple scripts with programming languages such as Java, JavaScript, TypeScript, Go, or Python to help build reliability engineering Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). Understanding of network protocols, and security best practices Familiarity with DevOps culture and practices and experience with CI/CD toolchains Experience with Incidence Response processes and config management tools (PagerDuty, Git), Strong problem solving and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team to achieve the SRE agenda What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment. Seek to deeply understand business problems or common engineering challenges and propose software architecture designs to solve them elegantly by abstracting useful common patterns. By 90 days: Proactively collaborate on, discuss, debate and refine ideas, problem statements, and software designs with different (sometimes many ) stakeholders, architects and members of your team. Take a committed approach to prototyping and co implementing systems alongside less experienced engineers on your team there s no room for ivory towers here. By 6 months: Share support of critical team systems by participating in call, learning the characteristics of currently running systems, and participating in improvements. Occasionally serve as a debugging and implementation expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Collaborates with Support Management and Engineering Manager to quick resolution of escalation.

Job Description Our Identity Security Cloud organization is looking for a well-rounded Software Development Engineer in Test (SDET) with a focus on backend development. A successful SDET should have excellent development and QA skills, experience writing automation tests, creating extensive test automation cases, and be able to ensure that processes and products consistently meet established quality standards. We are looking for someone capable of driving several projects to completion from a QA perspective and a skilled technician that can also serve as a mentor to team. Responsibilities include building test automation, designing automation testing best practices, quality standards processes, manual testing of UI on web applications, assisting engineers in creation of automation tests, and maintaining healthy automation testing pipelines. We are looking for a visionary that delivers recommendations on how to evolve testing best practices within the organization that solve today s problems with the future direction of product testing in mind. Responsibilities : Developing, promoting, and maintaining quality standards and quality control systems. Develop test automation framework that caters to the need of development team, in areas of UI Automation, Contract Testing, API Testing Collaborating with UI developers and engineering managers to develop best practices for automation testing. Monitoring and analyzing quality performance and the health of our automation testing pipeline. Assisting developers with testing issues and improving the team s knowledge in automation testing. Assist in the creation and maintenance of testing environments. Proactively help improve quality methodologies within the organization to increase efficiency and work with other QA resources to form best practices for how to test our products. Assisting in manual verification of full feature testing and ensuring quality across all supported devices. Assist in optimizing workflows and processes used in our CI/CD pipelines. Reviewing code, specifications, and processes related to testing. Estimate, prioritize, plan and coordinate testing activities. Participate in planning sessions to gain knowledge of how to best create test plans for solutions designed. *This is a Pune, India based role. We work in a hybrid model in office 2-3 days a week. You will be part of a global team working closely with engineers in the US. Must be willing to work at least 4 overlapping hours with US time zone. * Requirements : 5+ years of experience in quality engineering. Proficient in developing code in one of:TypeScript/JavaScript/Java. Experience in developing Test Automation Framework with tools like Pact, Postman, Cypress. Experience writing test cases for manual verification of web applications. Experience with testing REST APIs in a microservice environment. Experience with AWS and testing SaaS applications Familiarity with SQL and NonSQL data stores. Familiarity with observability tools such as Kibana and Datadog. Familiarity with setting up Synthetic monitoring or similar means of simulating user behavior on live services. Familiarity with Jenkins, Cloudbees and CI/CD workflows. Must have previous experience with requirements, defect, functional, and performance management systems. Self-starter familiar with Agile/Scrum methodologies and experience planning and executing multi-sprint tasks with experience using tools such as Jira and Confluence. Strong Communication and interpersonal skills. Strong analytical and problem-solving skills. First 30 Days The Learning Stage Meet team, understand team mission and vision Clarity on various roles and expectation Development setup Systems, tools access Read guides, documentation, mandatory trainings Learn company processes, benefits 30-60 Days The Training Stage Focus on more role specific tasks towards taking gradual responsibility and improving collaboration between existing team members Understand team goals and OKR s for the quarter and beyond Understand key dependencies, stakeholders Get comfortable with tools, systems and processes on a day-to-day basis 60-90 Days The Accountability Stage Gain complete understanding of the product Independence and autonomy in managing their roles and responsibility Accountable for their work, encourage them to accomplish projects on their own with limited guidance

Job title: Sr. Staff Software Engineer - connectivity India About SailPoint: SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job - no more, no less. About the role: Want to be on a team that full of results-driven individuals who are constantly seeking to innovateWant to make an impactAt SailPoint, our Engineering team does just that. Our engineering is where high-quality professional engineering meets individual impact. Our team creates products are built on a mature, cloud-native event-driven microservices architecture hosted in AWS. SailPoint is seeking a Sr. Staff Software Engineer to help develop SailPoint Modules. We are looking for well-rounded backend or full stack engineers who are passionate about SaaS Development, Microservices, web services. Also looking for knowledge in rest APIs, basic Java programming. Responsibilities Produce design document, analysis document, architecture diagram and rough estimates, and develop features based on product requirements. Collaborate with peers for grooming, development. Produce unit and end-to-end tests to improve code quality and maximize code coverage for new and existing features. Contribute to training, onboarding of new resources. Give Product demos to customers/internal stakeholders. Contribute to resolving customer queries/escalations. Creating new Environment as required. Requirements Must have Strong 6+ years of SaaS Development experience. Experience range 6 - 10 years. Understanding of web services (REST/SOAP), SaaS Development is a bonus. Understanding of AngularJS concepts like scope, root scope, angular service. Experience using cloud-native technologies from AWS. Experience using microservices in multi-tenant SaaS application. Experience using RESTful APIs for an API-first application architecture. Experience using SQL/NoSQL, EKS, Kafka, Redis Should have experience with Restful API testing and Microservices Experience using logging, monitoring, alerting, visualization tools like Kibana, Prometheus, Grafana Experience working with remote teams (US time zones) Good to have automation experience handling automation frameworks, backend API and UI automation. Good to have knowledge and testing experience with Amazon AWS (S3, Lambda, DynamoDB, CloudWatch etc). Good to know the Docker and its deployment along with containers spin up, grid, scaling etc. Should have strong analytical skills, attention to details and excellent troubleshooting/problem solving skills to address complex technical problems Team player with strong communications skills, excellent organizational and planning skills, ability to work on multiple tasks concurrently. Good to have experience working with JIRA for Agile Development, Defect Management and Test Case Management. Preferred Experience with testing SaaS Products, Golang development. Experience with Continuous Delivery What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your development environment. Seek to deeply understand business problems or common engineering challenges and develop feature and unit test it. By 90 days: Proactively implement different enhancements, defect fixes by interacting independently with different (sometimes many) stakeholders, architects and members of your team. Take a committed approach to contributing to different projects development alongside less experienced engineers on your team there s no room for ivory towers here. By 6 months: Collaborates with Product Management and Engineering Manager to estimate and develop small to medium complexity features more independently. Lead projects with small group of 3-4 members. Participate in resource planning, backlog refinement activity. Occasionally serve as an analysis expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Share support of critical team systems by participating in calls with customers, learning the characteristics of currently running systems, and participating in improvements. About SailPoint India and our Benefits: Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoints commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoints values of Integrity, Innovation, Impact and Individuals. Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits: Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. Company sponsored health-checkups for employees and discounted rates for dependents Annual performance bonus 24 Leaves every year in addition, 10 holidays Flexible Work hours SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Senior Software Engineer At SailPoint, we understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems and they enjoy working together, great things get accomplished. With that philosophy, we ve assembled the best identity team in the world that is passionate about the firms mission. SailPoint s flagship product: IdentityNow is the industry s first and only comprehensive identity governance product to be truly delivered as Software-as-a-Service (SaaS). We are seeking a sustaining software engineer with a flair for programming in Java (and GoLang desired) -with a demonstrated history of learning, passionate about maintaining reliable, scalable, observable microservices for enterprise-grade, multi-tenant SaaS products. The position will be part of sustaining engineering group which contributes to all facets of the development and maintenance of the SailPoint product line. The product handles enormous amount of data and can be critical to our customers. The person in this role will function as an individual contributor and have excellent software development skills and work closely with SailPoint Development , Support and Customer. You ll work with teams that are passionate about continuous improvement and agility in a fast-paced environment. Responsibilities Drive the maintenance of efficient, maintainable, robust microservices to deliver medium-to-high complexity features. Set a high bar for code reviews and fortify the team s coding/quality standards. Work in an agile environment, collaborate with peers on code reviews, testing and customer issues. Develop/adopt testing frameworks, test plans to improve code quality and continuous delivery. Continue to maintain the We built it, we maintain it SailPoint culture: Participate in the product OnCall and TechOps process Devise monitoring capabilities to analyze application behavior and performance Develop dashboards, alerts, and logging for IDN services to proactively monitor, catch, and mitigate potential Staging/Prod impacting issues Leverage training plans and service leads to quickly ramp-up on IDN product and technical knowledge. As a member of a sustaining engineering team, you will focus on handling customer issues and bug support. Troubleshoot and resolve technical problems reported by our customers. Help self and the local members to develop product and technical expertise to become self-sufficient over time to own and maintain services. Mentor junior members and guide them on technical solutions. Requirements Deep implementation experience in GoLang for at least 2+ years, and 5+ years of experience with Java/GoLang required. 5+ years of professional software development experience with a demonstrated record of increasing responsibilities. 3+ years of experience in maintaining server-side, object-oriented programming in Java, Spring Boot, and associated frameworks. 5+ years of SaaS production support experience running on AWS Experience using cloud-native technologies from AWS. Experience using microservices in multi-tenant SaaS application. Experience using RESTful APIs for an API-first application architecture. Experience using SQL/NoSQL, EKS, Kafka, Redis Experience using monitoring, alerting, visualization tools like Prometheus, Grafana Experience working with remote teams (US time zones) Great communication skills Desired Professional experience in implementation of event-driven architecture. Deep implementation experience in GoLang What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment. Seek to deeply understand business problems or common engineering challenges and propose software architecture designs to solve them elegantly by abstracting useful common patterns. By 90 days: Proactively collaborate on, discuss, debate and refine ideas, problem statements, and software designs with different (sometimes many ) stakeholders, architects and members of your team. Take a committed approach to prototyping and co-implementing systems alongside less experienced engineers on your team there s no room for ivory towers here. By 6 months: Share support of critical team systems by participating in call, learning the characteristics of currently running systems, and participating in improvements. Occasionally serve as a debugging and implementation expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Collaborates with Support Management and Engineering Manager to quick resolution of escalation. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job title: LLM Model Developer - India About SailPoint: SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job - no more, no less. Built on a foundation of AI and ML, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time matching the scale, velocity, and changing needs of today s cloud-oriented, modern enterprise. About the role: Want to be on a team that full of results-driven individuals who are constantly seeking to innovateAt SailPoint, our Engineering team does just that. In this role, You will be responsible for feature development within the team, writing exemplary code, consistently setting the bar for code reviews and technical advice on your team. Responsibilities : Fine-tune large language models using models available in Amazon Bedrock to enhance model relevance and performance in specific contexts Collaborate with cross-functional teams to understand business requirements and develop models that meet those requirements. Stay updated with the latest advancements in machine learning and data science, integrating innovative approaches for sustained competitive advantage. Deliver efficient, maintainable, robust Java code. Produce designs and rough estimates, and implement features based on product requirements. Collaborate with peers on designs, code reviews, and testing. Requirements: 5+ years of overall experience in machine learning and deep learning, with 2+ years focused on Large Language Models (LLMs) and Generative AI. Experience in Amazon Bedrock service, LLM models. Expertise in Retrieval-Augmented Generation (RAG) techniques, including ingestion techniques, parsing/chunking strategies, reranking, embedding, and vector databases. Strong background in prompt engineering, including system prompts and context prompting to enhance model interactions and outputs. Knowledge of ethical AI practices, including guardrails to prevent prompt injections and ensure responsible AI usage. Strong Java experience Great communication skillsBS in Computer Science, or a related field Preferred Experience with AWS Experience with Continuous Delivery What success looks like in the role Within the first 30 days you will: Onboard into your new role, get familiar with our product offering and technology, proactively meet peers and stakeholders, set up your test and development environment. Seek to deeply understand business problems or common engineering challenges and propose software architecture designs to solve them elegantly by abstracting useful common patterns. By 90 days: Proactively collaborate on, discuss, debate and refine ideas, problem statements, and software designs with different (sometimes many) stakeholders, architects and members of your team. Take a committed approach to prototyping and co-implementing systems alongside less experienced engineers on your team there s no room for ivory towers here. By 6 months: Collaborates with Product Management and Engineering Lead to estimate and deliver small to medium complexity features more independently. Occasionally serve as a debugging and implementation expert during escalations of systems issues that have evaded the ability of less experienced engineers to solve in a timely manner. Share support of critical team systems by participating in calls with customers, learning the characteristics of currently running systems, and participating in improvements. About SailPoint India and our Benefits: Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoints commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoints values of Integrity, Innovation, Impact and Individuals. Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified).We provide excellent office amenities, competitive salaries and strong benefits: Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint. Company sponsored health-checkups for employees and discounted rates for dependents Annual performance bonus Private equity at certain levels 24 Leaves every year in addition, 10 holidays Flexible Work hours. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We are seeking a highly skilled and motivated Technical Program Manager to join our Engineering Operations team. This role will focus on overseeing the end-to-end management of cybersecurity vulnerabilities within our organization. You will work closely with engineering teams, security teams, and leadership to manage remediation efforts, track vulnerabilities, and escalate risks to ensure that our cybersecurity posture remains strong and resilient. The ideal candidate will have a technical background in cybersecurity, strong program management skills, and experience working with cross-functional teams. Key Responsibilities: Manage Cybersecurity Vulnerabilities: Oversee and track the identification, classification, and remediation of cybersecurity vulnerabilities across systems and platforms, ensuring timely and effective resolution. Program Management: Develop and manage a comprehensive program to address vulnerabilities, creating and maintaining a detailed Jira plan for all ongoing remediation efforts. Stakeholder Coordination: Collaborate with Engineering, Security, and Operations teams to prioritize and track vulnerability remediation efforts. Ensure all stakeholders are aligned and informed on progress, timelines, and risks. Risk Escalation: Identify and assess risks associated with ongoing vulnerabilities and escalation paths to senior Engineering and CISO leadership for critical issues that need immediate attention or resources. Reporting and Documentation: Provide regular updates to leadership on vulnerability status, remediation progress, risk assessments, and any emerging trends or challenges. Continuous Improvement: Drive improvements in vulnerability management processes, tools, and workflows to increase efficiency, reduce risk exposure, and enhance the overall security posture of the organization. Cross-functional Collaboration: Work closely with teams across the organization, including Engineering, IT, and Security Operations, to ensure alignment on goals and effective execution of remediation plans. Incident Response: Support the team with incident management as needed, assisting in prioritizing vulnerability remediations based on real-time threat intelligence and operational needs. Required Qualifications: Experience with security automation tools and vulnerability management platforms. Familiarity with cloud security (AWS, Azure, GCP) and securing modern, distributed applications. Knowledge of incident response and threat intelligence. Bachelors degree in Computer Science, Information Security, Engineering, or related field (or equivalent experience). 5+ years of experience in a technical program management role, preferably in cybersecurity or related domains. Proven experience managing cybersecurity vulnerabilities, risk assessments, and remediation processes. Strong technical understanding of cybersecurity frameworks, vulnerability management, and remediation techniques. Proficiency with Jira, Confluence, or similar project management tools for planning and tracking remediation efforts. Excellent communication skills with the ability to clearly articulate technical issues to non-technical stakeholders and escalate risks to senior leadership. Experience working with cross-functional teams and managing complex technical projects. Knowledge of industry standards and best practices for vulnerability management (e.g., NIST, CVSS, OWASP). 2-5 years of Program Management experience in a high-tech organization successfully delivering large, distributed enterprise Agile projects, including dependency mapping, project delivery sequencing, ability to understand both high level and low-level project delivery details. Experience delivering enterprise level customer programs/projects is a plus. Exceptional track record of setting and achieving detailed program/project goals. Strong analytical, problem-solving skills, and makes data-driven decisions. High initiative and passion for helping teams continuously improve program/project delivery. Development experience in Java based web applications and micro services is preferred. Track record of managing executive level escalations and collaborating across the org to perform RCAs. SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.