Manager, Professional Services

What You'll Do

Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business. The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services.

This role is based out of Viman Nager, Pune office. You will work in hybrid environment for 2-3 days from office. You will report to Director.

What Your Responsibilities Will Be

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Responsible for the overall planning, direction, coordination, execution, control, and completion of assigned projects.
• Work extremely diligently in managing and coordinating various projects keeping in mind the timelines.
• Create and implement process improvement strategy, policies, and processes to aid and improve business performance
• Actively monitor client projects and to keep projects moving forward.
• Leverage strong analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.
• Successfully manage relationships with both internal and external stakeholders
• Ensure that team processes are comprehensively documented.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.

What You'll Need to be Successful

• You have experience of 12 - 16 years, who's worked in Shared services model. Have experience of managing teams and engaging with Business stakeholders outside India.
• 5 years' experience as a strong people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• With proven examples of making not just the right decisions but the hard ones. Can function as a true partner with onshore management.
• Independently define and execute plans along with clarity on the ownership and be able to anticipate operational exigencies and plan accordingly.
• Determine long and short-term implications of the proposed actions while solving the problems and a strong appetite for solving problems.
• Organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Setting up and leading the way to collaborate with internal / external stakeholders towards strategic objectives and being able to handle conflict and facilitate resolution
• Graduate (10+2+3), preferably from Commerce or Accounts background.
• Have led AI projects in the team or as an individual. Should have good understanding of AI implementation in existing processes.

Preferred

• Experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).
• AI certifications to lead and execute projects and able to understand changing requirements of the role to drive AI initiatives.

LI - Hybrid