Manager Process Excellence- Lean Six Sigma Black Belt Certified

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Details

Description

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Job Role & Responsibility/Designation

Manager – Process Excellence

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Delivery Process/ Function Name

Global Command Center

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Educational Qualification

Graduate, BE/ B. Tech/ PG

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Professional Qualification if any

Six Sigma Black Belt Certified

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Desired Competencies

1. Strong analytical foresight and ability to predict trends and risks.
2. Innovative mindset with a proactive approach to problem-solving.
3. Excellent communication and stakeholder management skills.
4. Expertise in leveraging data for predictive insights and strategic decision-making.

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Skills (Must Have) Knowledge

Key Responsibilities & Requirements:

1. Strategic Leadership:

   Proven track record of driving excellence in outsourcing/offshoring environments with a strong focus on anticipating challenges and identifying opportunities ahead of time.

2. Proactive Process Management:

   Experience in managing Quality and Process Excellence initiatives for large-scale engagements, with the ability to foresee risks and implement preventive measures.

3. Continuous Improvement Expertise:

   Must have successfully led Six Sigma and Lean projects, applying predictive analysis to optimize processes and reduce variability.

4. Transformational Mindset:

   Hands-on experience in executing large-scale transformation programs involving process reengineering, advanced analytics, and automation—leveraging data-driven insights to predict trends and outcomes.

5. Change Leadership:

   Demonstrated ability to work across cross-functional teams and proactively influence stakeholders to drive sustainable process improvements.

6. Exceptional Communication:

   Strong oral and written communication skills to effectively manage internal stakeholders and client relationships, ensuring alignment and clarity in forward-looking strategies.

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Job Description

Role Overview:

Lead engagements with a strong focus on anticipating challenges, identifying improvement opportunities early, and delivering measurable business value through proactive quality initiatives.

Key Responsibilities:

1. Strategic Delivery:

   Drive assignments with foresight, ensuring solutions deliver long-term business value and align with evolving customer needs.

2. Benchmarking & Best Practices:

   Establish benchmarks and deploy best practices across accounts to stay ahead of industry standards and customer expectations.

3. Gap Identification & Predictive Improvement:

   Analyze processes to identify gaps and improvement opportunities, leveraging data-driven insights to enhance efficiency and effectiveness.

4. Customer Experience Risk Mitigation:

   Understand potential CSAT risk drivers and proactively implement measures to prevent dissatisfaction.

5. Profitability Optimization:

   Lead projects aimed at improving and sustaining profitability through predictive analysis and strategic interventions.

6. Continuous Improvement Culture:

   Foster a proactive improvement mindset using Six Sigma, Lean, and Kaizen methodologies to anticipate and address future challenges.

7. Performance Assurance:

   Monitor and predict process performance trends to ensure all metrics are consistently met and exceeded.