Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Chennai
>
Freshworks
>
Manager - Order Management (US Shift)

Manager - Order Management (US Shift)

Freshworks

3 - 7 years

9 - 14 Lacs

Chennai

Posted:13 hours ago| Platform:

Apply

Skills Required

Order management Sales operations Billing Manager Quality Control Order processing Continuous improvement Business solutions Operations Analytics CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Opportunity:

As Manager - Order Management, you ll be a key driver on the Business Desk team, directly impacting growth by partnering across the business to streamline contract workflows, structure complex deals, and scale operations. You ll lead a high performing order management team and help evolve processes and systems that support our next stage of growth.

In this highly visible cross-functional role, you ll work closely with leaders in Go-to-Market, Deals Desk, Billing, Finance, and beyond to plan, build, and maintain business solutions that drive efficiency, ensure compliance, and support scalability across the Order-to-Cash lifecycle.

This is a hands-on leadership opportunity for someone who thrives in fast-paced, high-growth environments and knows how to bring clarity to complexity. The role is based in Chennai on a hybrid schedule (three days per week in-office) and reports to the Director of Deals Desk and Order Management.

What Youll Do:

Manage a team of order management professionals, including a team lead and individual contributors.
Develop, mentor, and retain top talent within the order management team.
Ensure accurate capture of customer requirements on order forms, including licenses and add-ons, and verify alignment with contracted terms.
Oversee timely and error-free completion of order processing tasks to meet daily and month-end/quarter-end deadlines.
Implement and maintain a robust quality control process focused on error prevention and continuous improvement.
Ensure compliance with internal policies, SOX requirements, and all relevant operational controls.
Collaborate with internal and external stakeholders on deal structuring, order-related issues, and process improvements.
Drive process automation and operational efficiency across all order management activities.
Support cross-functional alignment by streamlining workflows between Order Management, Deals Desk, and Billing teams.
Lead or contribute to projects that enhance systems and reporting, including dashboards, analytics, and performance metrics.

Qualifications

What We re Looking For:

Overall experience of 10+ years with at least 2 years of experience leading teams in Deal Desk, Order Management, Sales Operations, or Renewals.

More Jobs at Freshworks

Lead Software Engineer - Test

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Senior Business Analyst

Chennai, Tamil Nadu, India

4 - 7 yrs

Salary: Not disclosed

Document Prep

Chennai, Tamil Nadu

Experience: Not specified

INR 0 - 0 Lacs

Lead - Integrated Marketing

Chennai, Tamil Nadu, India

5 - 8 yrs

Salary: Not disclosed

Specialist - Customer Success

Chennai, Tamil Nadu, India

2 - 5 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Freshworks

Software / SaaS

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager - Order Management (US Shift)