Customer Success Manager

1 - 4 years

2 - 4 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Overview:

PodUp is seeking a dynamic and experienced Customer Success Manager to join our team in Jaipur. The ideal candidate will have excellent English communication skills, a strong background in SaaS software, and the ability to work US hours. This role involves providing top-notch support to our customers, delivering product demos, assisting the customer success team in the US, engaging in live chats, responding to emails, and guiding users in building their podcast websites.

Key Responsibilities:

  • Customer Support:

    Provide exceptional customer service through live chat, email, and phone support.
  • Product Demos:

    Conduct live product demonstrations to potential and existing customers, showcasing the features and benefits of PodUp's platform.
  • Customer Success Assistance:

    Collaborate with the US-based Customer Success team to ensure seamless support and service delivery.
  • Email and Chat Support:

    Respond promptly and professionally to customer inquiries, troubleshooting issues, and providing solutions.
  • Podcast Website Assistance:

    Guide customers through the process of building and managing their podcast websites using PodUp's tools.
  • Training and Onboarding:

    Assist in onboarding new customers, providing them with the necessary training and resources to get started.
  • Feedback and Reporting:

    Gather customer feedback and report insights to the product development team for continuous improvement.
  • Documentation:

    Create and maintain support documentation, FAQs, and other resources to assist customers.

Qualifications:

  • Experience:

    Minimum of 1 years in a customer success or service role, preferably in a SaaS environment.
  • Communication Skills:

    Exceptional verbal and written English communication skills.
  • Technical Proficiency:

    Strong understanding of SaaS platforms and the ability to quickly learn and explain technical concepts.
  • Customer-Focused:

    Passionate about providing excellent customer service and resolving issues effectively.
  • Problem-Solving Skills:

    Ability to think critically and solve problems efficiently.
  • Team Player:

    Collaborative attitude with the ability to work closely with remote teams.
  • Flexibility:

    Willingness to work US hours (night shift) to align with customer needs.

Preferred Qualifications:

  • Experience in the podcasting industry or with podcast-related tools.
  • Previous experience in a startup or fast-paced work environment.
  • Familiarity with customer support tools like Zoho, Hubspot, or similar platforms.

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