Manager Operations (RCM)

Company Profile:

Credence Global Solutions

Healthcare providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:

Credence Resource Management, LLC

Innoval Global Solutions, LLC & Medstat Inc

iValuate Global Technologies -

Responsibilities:

Job Roles & Responsibilities:

• Develop and administer single or multiple client’s business with deployment of resources ranging between 100 to 200 FTE’s.
• Design and execute internal business processes to meet client SLA / work standards.
• Ensure full compliance with all company, departmental, legal, and regulatory requirements.
• Demonstrate effective verbal and written communication with clients, management and across functions. Develop and execute innovative strategies to improve and secure business delivery.
• Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
• Ensure that the assigned portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
• Innovate and drive dialer, skip tracing, performance improvement plan and strategies.
• Host monthly business reviews.
• Employee development, engagement and retention.

Technical Skills Set:

Candidate Requirements:

• At least 2 years of experience as an AM-Operations.
• 5 years of experience in the BPO business.
• Prior third party/first party collections experience.
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work night shifts. Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification – Any Graduate.
• Verbal and written communication skills.