Manager - Operations (Home Loan)
About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By managing and optimizing key processes across functions, the team ensures that every part of the business runs smoothly and efficiently. Their work forms the backbone of Navi s ability to consistently deliver high-quality products and services at scale enabling speed, accuracy, and reliability across customer journeys and internal workflows.
About the Role
As we continue to grow, we are looking for a Manager Operations (Home Loan) to join our team and play a key role in driving operational excellence within our Lending division As a Manager We are looking for a detail-oriented and results-driven Manager Operations (Home Loan) to oversee the day-to-day functions of our lending operations team. The ideal candidate will be responsible for managing operational processes, ensuring the smooth execution of Pre and Post disbursal activities . This individual will also play a key role in driving operational efficiencies, maintaining compliance with regulatory requirements, and supporting business growth.
What We Expect From You
- Lending Operations Management:
Oversee the end-to-end lending operations process, including Pre pre-disbursement and Post post-disbursement activities.
- Compliance and Risk Management:
Ensure lending operations comply with internal policies and external regulations. Monitor and report on any operational risks and take necessary actions to mitigate them.
- Cross-Functional Collaboration:
Work closely with other departments (credit, risk, legal, Business and customer service) to ensure smooth and efficient loan processes. Collaborate with IT for system upgrades and implementation of automation tools.
- Reporting and Analysis:
Prepare and present regular reports on operational performance, including key metrics such as loan volume, turnaround times, error rates, and customer satisfaction.
- Team Leadership and Development:
Lead, mentor, and manage a team of operations staff to ensure high performance and continuous professional development. Provide ongoing training and support to enhance team capabilities.
- Process Improvement:
Identify opportunities for process improvements and implement best practices to streamline/scale up workflows, reduce operational risk, and increase efficiency.
Must Haves
- Education: Any Graduate/ Post graduate (Finance/Business degrees preferred)- Experience: 2+ years of experience in lending operations (Home Loans preferred) , financial services, or banking.- Strong understanding of lending processes, including loan origination, underwriting, servicing, and collections.- Knowledge of regulatory and compliance requirements in the lending industry.- Strong communication skills and the ability to collaborate effectively across teams.- Creative, solution-oriented mindset with strategic thinking capabilities.
Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold we re building tech-first solutions that work at scale, with a strong customer-first approach.Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India s fastest-growing financial services organisations. But we re just getting started!
Our CultureThe Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.We re looking for people who dream big when it comes to innovation. At Navi, you ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you re driven to deliver real value to customers, no matter the challenge, this is the place for you.We chase excellence by uplifting each other and that starts with every one of us.
Why Youll Thrive at Navi
At Navi, it s about how you think, build, and grow. You ll thrive here if: -
You re impact-driven:
You take ownership, build boldly, and care about making a real difference. -
You strive for excellence:
Good isn t good enough. You bring focus, precision, and a passion for quality. -
You embrace change:
You adapt quickly, move fast, and always put the customer first.
