Manager - Operations

About Bureau Veritas

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Purpose of Position

• The job incumbent is responsible for Technical and operational accountability for IND business (Oil and Gas, Power, Petrochemical, Engineering & Chemical / Process Industries, Material Handling and Automation, etc.,).
• The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy.
  

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Major Responsibilities

• Assigning Surveyors to various jobs based on job requirements matching competency.
• Effective utilization of the Surveyors.
• Maintaining competency matrix of the Surveyors.
• Monitoring of Surveyors, Contracts, etc. as per BV Procedures.
• Identifying training needs and organizing training for the Surveyors.
• Planning of resources required and assist the Head of Industry in over all resource planning (including Surveyors, IT Support, etc.)
• Timely invoicing and collection of money receivables.
• Complaint Management: monitoring quality of BV Services, reporting any client’s dissatisfaction / complaint and assisting in mitigating the same.
• Assist Head of Industry for growth of industrial business.
  

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Criteria for Performance Evaluation (KPIs)

• Perform & deliver to client as per contract and client expectations.
• Build team, mainly external consultants/sub-cons.
  

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Qualification and Experience

• An Engineering Graduate with project management skills, with minimum 15 years of relevant experience.
• Management degree will be an added advantage but not mandatory.
• Knowledge of QA/QC/QMS will be preferred
• Skills & Qualities:
• Should be a ‘Go to Market’ attitude personnel with ability to connect people, client contacts at higher level & should be able to convert contacts into business.
• Excellent interpersonal skills.
• An intrinsic Task Master.
• Should be able to manage a team under him.
• Should have good leadership abilities and skills.
• Should have a pleasing personality
• Good communication and presentation skills.
• Proficient in MS office
• Self starter