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Bajaj Finance
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Manager - Operations and Service

Manager - Operations and Service

Bajaj Finance

3 - 4 years

4 - 7 Lacs

lucknow

Posted:3 days ago| Platform:

Apply

Skills Required

finance change management negotiation compliance branch operations problem solving hr it management product development qc sales storage education relationship management operations crm business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Operations and Service - About The Role
Manager - Operations and Service
Job Purpose
This position is open with Bajaj Finance Ltd.

Managing the processing of Two-Wheeler business disbursement process.

Publishing & tracking of MIS.

Duties and Responsibilities
Principal Accountabilities
Projects and Initiatives

Driving the QC process of Two Wheeler business for cases submitted to Ops by sales through the QC users in Branches.

Ensuring timely completion of the QC process with desired quality.

Tracking the document movement from Sales to Branch Ops to Back-office.

Coordinating with the back office team to ensure the documents are delivered at the out-sourced partner for further processing and storage.

Engaging & liaising with PMO & IT to provide resolution of the issues / escalations raised by branches.

Publishing & tracking of multiple MIS on set frequency and for better control over each activity.

Communication and implementation of new processes to branches.

Following up with internal stakeholders such as IT/PMO for AOP project delivery and system enhancement.

Monitoring and Tracking

Tracking MIS on quality of files processed, issues reported, and following up to ensure high standards are achieved and maintained.

Formally assesses branch management during visits on both functional and location control parameters.

Ensuring focus on each branch to ensure all branch targets are met.

Maintaining manpower count as per guidelines and alerting regional managers in case of abnormal counts.

Forecasting manpower requirements and recommending hiring or downsizing accordingly.

Monitoring compliance and audit reports to ensure closure and implementation of preventive measures.

Ensuring policy and process adherence for all products and services.

Tracking the document movement from Sales to Branch Ops to Back-office.

Publishing & tracking of multiple MIS on set frequency and for better control over each activity.

Branch Support

Troubleshooting issues arising while processing cases at the branch level and escalating unresolved change management issues.

Taking teams' and own ideas and suggesting improvements in the current process.

Providing regular feedback to Regional Managers on credit process, policies, and local markets on a regular basis.

Encouraging proactive measures of team members, including product-related education to operations team.

Clarifying to Sales and Operations the changes in policies and processes, helping resolve issues.

Working closely with the hiring team for ensuring closure on hiring.

Working closely with other cross-functional teams for required support and escalations.

Coordinating with branches to ensure proper implementation of policies and training them on new processes.

Major Challenges

Should possess the following setsTeam Management s, Relationship Management s, Excellent Communication & Interpersonal s, Negotiation & Influencing s, Analytical & Problem Solving s.

Communication to employees on frequent policy changes.

Managing change between employees and team on dynamic process and policy changes.

Cross-functional dependencies leading to delay in projects.

Decisions

Solutioning on project and process pertaining to new product development.

Ensuring approval matrix is followed.

Interactions
Internal Clients
Roles to interact with inside the organization:

Business

Finance

HO Support Teams

Admin

External Clients
Roles to interact with outside the organization:

Customers

Dimensions
Financial Dimensions

Not Applicable

Other Dimensions

Total Team Size0

Number of Direct Reports1

Number of Indirect Reports0

Number of Outsourced Employees0

Number of Locations1

Number of Products0

Required Qualifications and Experience
s and Knowledge

Graduate Degree.

3-4 years' experience in lending business with 1+ years in Branch Operations.

Hands-on expertise on SFDC, FinnOne, or CRM systems.

Proficiency in MS Excel & PowerPoint.

Collaborative work style to engage with peers & colleagues in other functions across the company.

Exceptionally high motivational levels and a self-starter.

Should possess the following setsTeam Management, Relationship Management, Excellent Communication & Interpersonal s, Negotiation & Influencing s, Analytical & Problem Solving s.

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Manager - Operations and Service