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Manager - Operations and Service

Manager - Operations and Service

Bajaj Finance

5 - 6 years

4 - 7 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

monitoring management qc sales education finance vendor management data it management systems business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Operations and Service
Job Purpose

Daily monitoring of QC and other processes at LBO end.

Disbursement processing on Finnone & SFDC for consumer products.

Duties and Responsibilities
Principal Accountabilities

Disbursement/Functional Accountabilities:

Disbursement processing on Finnone & SFDC for consumer products.

Handle and manage partners for various processes.

Utilize available human capital at vendor to maximize productivity.

Additional Accountabilities:

Follow up with internal stakeholders such as Sales, IT, and Product for resolution of issues faced during processing.

Maintain accuracy for processed cases.

Preparation and circulation of daily reports with stakeholders.

Major Challenges

Partner/Vendor Management: Responsible for managing all activities at partner end including process and accuracy.

Volume Uncertainty: Manage unexpected volume increases due to process changes, new product additions, or communications from various departments.

System Related Issues: Address issues encountered while processing cases in various systems.

Decisions

HC Utilization: Decide how and when to utilize users depending on process volumes.

Training: Make decisions on training/retraining based on accuracy levels.

Interactions Internal Clients:

Business/Product Team: For case processing, pendency, and hold reduction.

IT Team: For system issues, ID creation, and new improvements.

Branch Ops: To discuss process changes, feedback, and clearance of pending cases.

PMO Team: For new system-related improvements and data analysis.

External Clients:

Vendors (e.g., Cogent)

Dimensions Financial Dimensions:

Productivity per associate.

Utilization of capacity at partner end.

Maintain accuracy of cases processed by partner users.

Other Dimensions:

Total team size6 (including self and manager)

Number of direct reports0

Number of indirect reports0

Number of outsourced employees200-250 (at Cogent)

Number of locations1 (Bareilly)

Number of productsB2B & B2C

Required Qualifications and Experience Skills and Knowledge:

Graduate degree required.

Minimum of 6 years of relevant work experience.

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Manager - Operations and Service