Manager Learning Services (Program Management)

Please note that the budget for this role is capped at a maximum of ₹15 LPA. Candidates currently drawing a higher CTC or having expectations beyond this range are kindly requested not to apply.

Key Responsibilities

• Training Needs Analysis: Conduct assessments to identify skill gaps and learning requirements.

• Program Design: Assist in developing and implementing scalable training programs, including leadership development, technical skills training etc.

• Vendor Management: Partner with external vendors to deliver high-quality training solutions.

• Program Evaluation: Monitor and evaluate the effectiveness of training programs, making data-driven recommendations for improvement.

• Stakeholder Collaboration: Work closely with internal stakeholders to ensure training programs meet business needs and objectives.

• Continuous Improvement: Foster a culture of continuous learning and improvement within the organization focusing on Simplification, Standardization & Automation. Suggest, drive, and implement continuous improvement projects, enhancements, and change requests.

• LMS Management: Publish, modify, and deactivate training in the LMS (My Learning Link by CSOD) and enroll users as required for the global catalog.

• Process Monitoring: Monitor regular changes in tools and processes, updating stakeholders and requestors accordingly.

• Course Testing: Ensure meticulous testing of courses for an optimal learner experience.

• Governance: Advocate for and ensure global governance of catalog standards.

• Consultative Support: Act as a consultative business partner, facilitating and liaising between requesters and stakeholders.

• PO and Chargeback Management: Handle end-to-end PO and chargeback management.

• Campaign Management: Manage flagship programs and end-to-end campaigns, from nomination to tracking completion and reporting.

• Global Assignments: Manage global assignments for campaigns and drives.

• UAT Participation: Contribute to UATs for LMS release features and vendor integrations.

• KPI Management: Ensure KPIs and metrics are met as per standard definitions.

• Communication Management: Contribute to Learning Services communications using various mediums such as email, intranet, and meetings.

• Stay Updated: Keep up to date with current training practices, methods, and e-learning development technology.