Manager Learning & Development (Fashion Retail /Hospitality Industry)

Role & responsibilities

Job Summary:

Learning & Development (L&D) Manager

Key Responsibilities:

Learning Strategy & Program Development:

• Design and implement comprehensive L&D strategies aligned with business goals.
  
• Develop role-specific training programs for retail staff, hospitality teams, and corporate employees.
  
• Collaborate with department heads to identify learning needs and performance gaps.
  

Training Delivery & Facilitation:

• Lead in-person and virtual training sessions across locations.
  
• Oversee onboarding and induction programs for new hires.
  
• Facilitate workshops on leadership, customer service, product knowledge, and soft skills.
  

Talent Development & Succession Planning:

• Build and manage high-potential employee development programs.
  
• Support career pathing initiatives and internal mobility efforts.
  
• Partner with HR to track development plans for future leaders.
  

Learning Technologies & Content Creation:

• Implement and manage LMS (Learning Management System).
  
• Develop engaging content using tools like Articulate, Canva, or video editing platforms.
  
• Stay updated with learning trends, particularly in retail and service excellence.
  

Metrics & Reporting:

• Define and track KPIs for L&D programs (e.g., knowledge retention, sales uplift, service ratings).
  
• Generate reports on learning effectiveness and ROI.
  
• Use feedback to continuously improve program impact.
  

Qualifications & Experience:

• Bachelors or Master’s degree in HR, Education, Organizational Development, or related field.
  
• 5–8 years of experience in L&D, preferably in

  fashion retail

  ,

  luxury

  , or

  hospitality

  .
• Proven success in developing and executing scalable training programs.
  
• Strong presentation, communication, and interpersonal skills.
  
• Familiarity with e-learning platforms and instructional design tools.
  
• Experience working in a fast-paced, customer-focused environment.
  

Key Competencies:

• Strategic thinking and business acumen
  
• Passion for people development and customer experience
  
• Strong stakeholder management and influence
  
• Project management and organizational skills
  
• Creativity and adaptability
  

Desirable:

• Certifications in L&D / Training (e.g., CIPD, ATD)
  
• Exposure to brand experience training or luxury retail/hospitality standards
  
• Multilingual skills (based on regional needs)