Manager ITSM

Virtual Force Inc.

5 - 9 years

8 - 12 Lacs

Jalandhar Ludhiana Patiala Amritsar

Posted:1 day ago| Platform:

Apply

Skills Required

IT services Computer science Automation Team management Bmc Remedy Network operations SOC microsoft Information technology Release management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a talented Manager for IT Service Management (ITSM) to join our team in Lahore, Punjab, Pakistan.

Responsibilities:

Oversee and optimize IT service management processes and practices
Manage and improve incident, problem, change, and release management processes
Lead and develop the ITSM team, ensuring high performance and continuous improvement
Collaborate with stakeholders to align ITSM strategies with business objectives
Implement and maintain ITIL best practices across the organization
Monitor and report on key performance indicators (KPIs) for IT services
Manage vendor relationships and contracts related to ITSM tools and services

Qualifications:

Bachelors degree in Information Technology, Computer Science, or related field
Minimum 8 years of experience in IT Service Management
ITIL v4 Foundation certification required, higher level certifications preferred
Strong knowledge of ITSM tools and technologies
Excellent leadership and team management skills
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills

Requirements:

Proven experience in managing ITSM processes in a medium to large-scale organization
Proven track record of implementing and managing automation solutions within Microsoft 365 ecosystem.
Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or similar platforms
Experience in NOC (Network Operations Control) and SOC (Security Operations Control)
Strong understanding of IT infrastructure and operations
Ability to work in a fast-paced, dynamic environment
Willingness to work flexible hours when required

Benefits:

Competitive salary package
Health insurance coverage for family
Subsidized lunch & Wellness program
Professional development opportunities
Learning and development fund.
Collaborative and innovative work environment
Opportunity to work with cutting-edge technologies
Career growth potential in a rapidly expanding company

This is your chance to be part of a team thats shaping the future of technology. Apply now to take your ITSM career to the next level!

More Jobs at Virtual Force Inc.

Manager ITSM

Jalandhar, Ludhiana, Patiala, Amritsar

5.0 - 9.0 yrs

INR 8 - 12 Lacs

Finance Data Specialist

Jalandhar, Ludhiana, Patiala, Amritsar

3.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.