We are seeking a talented Manager for IT Service Management (ITSM) to join our team in Lahore, Punjab, Pakistan. Responsibilities: Oversee and optimize IT service management processes and practices Manage and improve incident, problem, change, and release management processes Lead and develop the ITSM team, ensuring high performance and continuous improvement Collaborate with stakeholders to align ITSM strategies with business objectives Implement and maintain ITIL best practices across the organization Monitor and report on key performance indicators (KPIs) for IT services Manage vendor relationships and contracts related to ITSM tools and services Qualifications: Bachelors degree in Information Technology, Computer Science, or related field Minimum 8 years of experience in IT Service Management ITIL v4 Foundation certification required, higher level certifications preferred Strong knowledge of ITSM tools and technologies Excellent leadership and team management skills Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Requirements: Proven experience in managing ITSM processes in a medium to large-scale organization Proven track record of implementing and managing automation solutions within Microsoft 365 ecosystem. Proficiency in ITSM tools such as ServiceNow, BMC Remedy, or similar platforms Experience in NOC (Network Operations Control) and SOC (Security Operations Control) Strong understanding of IT infrastructure and operations Ability to work in a fast-paced, dynamic environment Willingness to work flexible hours when required Benefits: Competitive salary package Health insurance coverage for family Subsidized lunch & Wellness program Professional development opportunities Learning and development fund. Collaborative and innovative work environment Opportunity to work with cutting-edge technologies Career growth potential in a rapidly expanding company This is your chance to be part of a team thats shaping the future of technology. Apply now to take your ITSM career to the next level!

Virtual Force Inc., a leading player in the Technology industry with 51-250 employees, is seeking a talented Finance Data Analyst Specialist to join our dynamic team in Lahore, Punjab, Pakistan. Role Overview: Virtual Force is hiring for a partner company based in Australia. It is a rapidly growing Australian company that designs and manufactures kitchen appliances. Our products sell in over 40 countries. The Finance Data Specialist will play a pivotal role in supporting the Group Finance team by ensuring the accuracy, reliability, and consistency of financial data across multiple systems. This position bridges the gap between Finance and Tech Services, contributing to the organizations business intelligence capabilities, financial planning, and process improvement initiatives. You ll be involved in projects from data mapping and validation to dashboarding and process automation in a dynamic, growing business environment. Key Responsibilities: 1. IT Systems Maintenance Ensure data integrity across ERP (D365), Financial Modelling (IBM PA), and BI tools (Power BI). Maintain and reconcile actual, forecast, and budget data across systems. Minimize disruption while implementing system changes and maintenance. Identify and resolve variances/issues in financial systems and reports. Update mappings in the financial modelling tool and validate segment/brand changes before approval. 2. Financial Planning & Analysis Develop and maintain reports and dashboards for financial analysis. Perform variance analysis (actual vs forecast/budget/previous year). Assist in monthly board reporting with visual and tabular outputs. Validate financial data across ERP, BI, and modelling tools. Conduct budget uploads and system reconciliations. Lead training sessions on financial modelling tools across teams. Support month-end and year-end reporting processes. Prepare notes and analysis for statutory reporting and board decks. 3. Business Process Improvement Collaborate with Finance and Tech teams to understand and enhance business processes. Design and implement consolidated balance sheet reporting processes. Drive business process automation and reporting capabilities. Contribute to the implementation of new planning and analysis tools. Document business processes to enable knowledge transfer. 4. Projects & Ad-hoc Initiatives Support various projects and change initiatives across departments. Create custom and ad-hoc reports based on team requirements. Assist in insurance-related data submissions and renewals. Conduct risk control assessments and compliance checks. Provide backup support to senior financial reporting roles as required. Key Performance Indicators: Timely and accurate delivery of data, reports, and project milestones. Demonstrated initiative and hands-on problem solving. High-quality internal stakeholder communication and collaboration. Successful implementation of process improvements and data automation. Stakeholder Engagement: Internal Contacts: Group Financial Reporting Manager, FP&A Team, BI Team, Tech Services, Regional Finance & Commercial Teams, Shared Services. External Contacts: None (Primarily an internal-facing role). Candidate Profile: Qualifications & Skills: 3+ years of experience in a finance, data, or consulting-related role. Demonstrated experience with system-driven projects and financial data. Strong analytical mindset and high attention to detail. Advanced Excel skills; working knowledge of Power BI (DAX), IBM PA, and D365 (or similar ERP). Experience in business process documentation and improvement. Knowledge of programming languages (Python, JavaScript, R) is an advantage. Self-motivated with a proactive can-do attitude and willingness to learn. Preferred Backgrounds: Data Specialist or Consultant in a professional services firm. BI Developer with an interest in finance. Commercial accountant or finance professional with strong IT experience.