Manager-IT Recruitment-WFO-NOIDA-Risebird-Immediate joiners only

Hi,

Job Title

Location

Role Overview

Head of Recruitment

Key Responsibilities

Client Handling & Delivery Operations

• Serve as the

  single point of contact

  for all Risebird clients regarding:
• New and ongoing requirements
  
• Issue resolution and escalations
  
• Build and maintain strong relationships with clients to ensure satisfaction and long-term partnership.
  
• Address and resolve client escalations proactively to ensure a win-win outcome.
  

Team Leadership & Management

• Lead and manage a team of

  Channel Owners

  ,

  Operations Executives

  ,

  QC

  , and

  Support Teams

  .
• Assign and monitor

  daily, weekly, and monthly targets

  for all team members to ensure consistent delivery.
• Drive the productivity of each team members.
  
• Monitor and improve the performance of each team member, identifying the weakest links and uplifting them through motivation and training.
  
• Conduct

  weekly, monthly, and quarterly reviews

  , and present performance reports to management.

Interview Lifecycle Management

• Oversee the

  entire interview operations lifecycle

  , ensuring smooth execution from start to finish.
• Handle

  interview assignment activity

  , ensuring no interviews are left unassigned.
• Collaborate with the

  Supply Lead

  on joint responsibility of unassignments.

Planning & Forecasting

• Plan and allocate resources for

  weekday requirements

  and

  weekend drives

  .
• Work closely with the supply team to ensure upcoming and ongoing interview skills data is shared in advance for smooth execution.
  

Training & Development

• Design and execute

  training programs

  for new hires and existing employees to keep them aligned with evolving processes.
• Provide mentorship to foster a high-performance culture in the team.
  

Qualifications & Skills

• Proven experience in

  client delivery

  ,

  team management

  , and

  recruitment operations

  .
• Strong ability to handle

  escalations and client relationships

  independently.
• Excellent communication and leadership skills.
  
• Proficiency in data management, target planning, and reporting.
  
• Strong knowledge of recruitment operations and interview management.
  

Compensation

• As per industry standards and commensurate with experience.
  

Regards,

Team Risebird