Head Operations

Role & responsibilities

The Head of Operations for Staffing leads the strategic and operational functions of the recruitment and staffing division. This role oversees service delivery, workforce planning, client satisfaction, recruiter performance, operational efficiency, and compliance. The ideal candidate brings strong leadership, deep staffing industry knowledge, and the ability to build scalable processes that support growth.

Preferred candidate profile

1. Operational Leadership

• Lead day-to-day operations across sourcing, recruiting, onboarding, and client delivery.
  
• Develop and execute operational strategies to improve efficiency, productivity, and service quality.
  
• Set performance targets (KPIs) for teams, monitor progress, and drive continuous improvement.
  

2. Team Management & Development

• Manage and mentor teams including recruiters, coordinators, account managers, and support staff.
  
• Ensure staff receive ongoing training, coaching, and performance feedback.
  
• Support workforce planning for internal staffing needs.
  

3. Process Optimization

• Build, implement, and refine operating procedures for full-cycle staffing and recruitment.
  
• Optimize ATS usage, workflows, compliance documentation, and reporting processes.
  
• Drive automation and technology adoption to streamline operations.
  

4. Client & Stakeholder Management

• Partner with key clients and hiring managers to understand business needs and ensure service excellence.
  
• Oversee client onboarding, support escalations, and maintain high customer satisfaction.
  
• Collaborate with sales and business development teams to support new business opportunities.
  

5. Data, Metrics & Reporting

• Track and report KPIs including time-to-fill, placement accuracy, turnover, and recruiter productivity.
  
• Use data insights to recommend operational improvements and resource allocation.
  
• Present performance reports to senior leadership.
  

6. Compliance & Risk Management

• Ensure compliance with employment laws, EEO standards, and company policies.
  
• Oversee background checks, onboarding documents, and audit readiness.
  
• Implement risk mitigation strategies across staffing operations.
  

7. Financial & Budget Oversight

• Manage operational budgets, cost control measures, and resource planning.
  
• Forecast staffing needs and operational capacity based on business growth.
  
• Support pricing models, contract management, and profitability initiatives.
  

8. Strategic Planning & Growth

• Contribute to long-term strategic planning for the staffing division.
  
• Identify opportunities for expansion, new markets, or service lines.
  
• Lead change management and organizational development initiatives.
  

Qualifications

• 1015+ years of experience in staffing, recruitment, or talent acquisition operations.
  
• Proven leadership experience managing recruiting teams and large-scale staffing programs.
  
• Strong knowledge of ATS, HRIS, and staffing industry best practices.
  
• Excellent communication, leadership, and organizational skills.
  
• Ability to analyze data, manage budgets, and make strategic operational decisions.
  
• Solid understanding of labor laws, compliance, and workforce management.
  

Key Competencies

• Leadership & team development
  
• Strategic planning
  
• Process improvement
  
• Decision-making & problem-solving
  
• Relationship management
  
• Analytical and data-driven mindset
  
• Project management
  
• High-volume staffing expertise